Shanda Hoang
Garland,TX
Summary
Dynamic receptionist at VIP Nail Lounge, adept at enhancing client satisfaction through effective communication and meticulous organization. Proven ability to streamline operations and manage appointments, ensuring optimal time management. Recognized for a calm demeanor and reliability, contributing to a positive office environment while efficiently handling multi-line phone systems and data entry tasks.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Tracy
801 W 15th St Plano, TX 75075 United States
06.2024 - Current
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Greeted visitors warmly, ensuring a positive first impression of the organization.
- Scheduled appointments and maintained calendar for staff, optimizing time management.
- Processed incoming and outgoing mail, ensuring timely distribution to relevant parties.
- Assisted in maintaining office supplies inventory, contributing to seamless operations.
- Handled customer inquiries and complaints professionally, enhancing client satisfaction.
- Supported administrative tasks, improving overall office efficiency and organization.
- Collaborated with team members to streamline front desk procedures and workflows.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
High School Diploma -
North Garland High School
2109 W Buckingham Rd, Garland, TX 7504205.2026
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Greeting and seating clients
- Calendar management
- Spreadsheet tracking
- Supply management
- Calm demeanor
- Meticulous and organized
- Positive and professional
- Punctual and reliable
Accomplishments
Being apart of clubs such as, Key Club, BETA Club, STUCO, and HOSA taught me to be resilient and reliable through attending meetings and attend to community orientated events.
Certification
Certified Medical Assistance and CPR
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Tracy
06.2024 - Current
High School Diploma -
North Garland High School