Shanda Johnson
Los Angeles,CA
Summary
Proactive Patient Care Coordinator and Office Manager with extensive experience in managing patient information, scheduling, and compliance with HIPAA guidelines. Expertise in customer service, staff training, event coordination, and operational management, ensuring efficient and effective workflows. Skilled in enhancing patient satisfaction and fostering strong client relationships.
Overview
18
18
years of professional experience
Work History
Owner/Transportation Specialist
Kiddy Karpool Transportation & More LLC
08.2011 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
Patient Care Coordinator/Office Manager
Skin Essence Clinic
10.2010 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Delivered excellent patient experiences and direct care.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
Operations/Event Coordinator
Word of Encouragement Church LA
03.2006 - 02.2010
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Achieved notable cost savings by establishing strong relationships with suppliers and negotiating favorable terms.
Education
Bachelor of Science - Sociology
Southern University A&M University
Baton Rouge, LA05.1990
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Patient Relations
- Attention to Detail
- Customer Service
- Patient Care Coordination
- Patient confidentiality
Timeline
Owner/Transportation Specialist
Kiddy Karpool Transportation & More LLC
08.2011 - Current
Patient Care Coordinator/Office Manager
Skin Essence Clinic
10.2010 - Current
Operations/Event Coordinator
Word of Encouragement Church LA
03.2006 - 02.2010
Bachelor of Science - Sociology
Southern University A&M University
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