Shanda Nail
Muskogee,OK
Summary
Compassionate client care coordinator with wide-ranging skillset and flexibility when devising best fit for social services on individual level. Thorough assessor of personal circumstances creative in navigating confidentiality while advocating for client services.
Overview
9
9
years of professional experience
Work History
Social Services Coordinator
Coweta Manor Nursing Home
06.2023 - Current
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisted clients in acquiring needed aid.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Coordinated with social, public and welfare agencies to obtain and provide client information.
- Admission process of new clients.
- Renewals submitted to DHS for medical coverage.
Business Manager
Coweta Manor Nursing Home
03.2022 - 06.2023
- Managed, maintained and reconciled a positive balance to Resident Trust account,
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Utilized company's accounting systems to review reports and prepare assessments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- New Hire process
Pharmacy Technician
Boomer Solutions Ltc
08.2014 - 10.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
Education
High School Diploma -
Coweta High School
Coweta, OK05.1991
Skills
- Conflict resolution
- Housing navigation
- Transportation assistance
- Medical coordination
- Client Needs Assessments
- Active Listening
- Organizational Skills
- Interpersonal Skills
- Problem Solving
- Time Management
- Decision Making
Timeline
Social Services Coordinator
Coweta Manor Nursing Home
06.2023 - Current
Business Manager
Coweta Manor Nursing Home
03.2022 - 06.2023
Pharmacy Technician
Boomer Solutions Ltc
08.2014 - 10.2021
High School Diploma -
Coweta High School
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