Shanda Stewart
CLEVELAND,OH
Summary
Dynamic and detail-oriented professional with extensive experience at U S Postal Service, excelling in mail processing and customer service. Proven ability to handle cash and resolve customer inquiries effectively. Recognized for optimizing workflow and enhancing service delivery, ensuring timely and accurate mail distribution. Strong commitment to maintaining operational excellence.
Overview
40
40
years of professional experience
Work History
Clerk/ City Carrier/ Maintenance Employee
U S Postal Service
Cleveland, OH
10.1985 - Current
- Processed incoming and outgoing mail efficiently to ensure timely delivery.
- Operated sorting machinery and technology to manage large volumes of mail accurately.
- Maintained accurate records of postal transactions and customer interactions.
- Assisted customers with inquiries, resolving issues promptly to enhance satisfaction.
- Trained new clerks on operational procedures and best practices for efficiency.
- Collaborated with team members to optimize postal service delivery and support initiatives.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Delivered mail efficiently to designated routes, ensuring timely and accurate service.
- Managed daily sorting of incoming mail using automated systems for optimal workflow.
- Planned and cased mail in sequence of delivery for designated route.
- Delivered packages and mail to business and people in local area.
- Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Safely and effectively handled wide range of cleaning products and solutions.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Improved overall facility appearance with consistent cleaning, painting, and minor repairs as needed.
Sales Associate
Sam's Club
Willoughby Hills Oh
01.1996 - 10.1996
Education
Associate of Arts - Social Work
Cuyahoga Community College
Cleveland, OH06-1988
Skills
Cash handling
Mail handling
Processing mail
Mail sorting
Mail processing
Customer service
Timeline
Sales Associate
Sam's Club
01.1996 - 10.1996
Clerk/ City Carrier/ Maintenance Employee
U S Postal Service
10.1985 - Current
Associate of Arts - Social Work
Cuyahoga Community College