Shandalyn Johnson
Kountze,TX
Summary
Dynamic and results-oriented professional with extensive experience in front desk and administrative roles, notably at Beaumont Diabetes and Endocrinology. Excelled in streamlining operations, enhancing patient satisfaction, and maintaining meticulous records. Demonstrates exceptional organization skills and verbal communication, achieving increased efficiency and positive first impressions.
Overview
32
32
years of professional experience
Work History
Receptionist
Beaumont Diabetes and Endocrinology
2023.08 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office bookkeeping with insurance billing and patient payments.
Front Desk Medical Receptionist
AFC Urgent Care
2021.06 - 2021.07
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Medical Receptionist
Silsbee Family Medicine
2015.02 - 2021.07
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Child Care Center Teacher
Younger Years
2011.08 - 2014.05
- Engaged with children on individual basis to build positive relationships and promote learning.
Restaurant Team Member
Casa Ole Mexican Restaurant
1992.10 - 2014.05
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used cash registers and calculators to prepare bills, accept payments and make change.
Education
High School Diploma -
Silsbee High School
Silsbee, TX1993-05
Skills
- Organization skills
- Telephone skills
- Office equipment operations
- Front desk operations
- Phone etiquette
- Multi-line telephone skills
Timeline
Receptionist
Beaumont Diabetes and Endocrinology
2023.08 - Current
Front Desk Medical Receptionist
AFC Urgent Care
2021.06 - 2021.07
Medical Receptionist
Silsbee Family Medicine
2015.02 - 2021.07
Child Care Center Teacher
Younger Years
2011.08 - 2014.05
Restaurant Team Member
Casa Ole Mexican Restaurant
1992.10 - 2014.05
High School Diploma -
Silsbee High School