Shandi Hurckman
Beaver Dam
Summary
Results-driven enrollment specialist adept at improving accuracy and efficiency in health plan enrollments. Successfully reduced discrepancies and enhanced provider relations through strategic procurement initiatives. Committed to fostering client satisfaction and operational excellence in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Benefits Specialist
Wisconsin Department of Employee Trust Funds
Madison
01.2026 - Current
- Administered employee benefits programs, ensuring compliance with state regulations to maintain program integrity.
- Guided employees in selecting benefits and understanding eligibility requirements, enhancing informed decision-making.
- Resolved employee inquiries on benefit claims and program policies, facilitating clarity and support for users.
- Processed benefit enrollment forms, changes, and terminations.
- Researched and resolved employee inquiries regarding benefits programs.
Enrollment Specialist
WPS-A health solutions company
01.2025 - 10.2025
- Facilitated enrollment processes for health plan members and providers.
- Reviewed eligibility documents and ensured accuracy for timely enrollment.
- Handled new enrollments by entering customers' data and reviewing information.
- Reviewed applications for accuracy before submitting them for approval.
- Coordinated with internal teams to resolve enrollment issues promptly.
- Maintained detailed records of member interactions in the database system.
Procurement Generalist
Labcorp Drug Development
Madison
12.2021 - 01.2025
- Implemented strategic purchasing plans that improved vendor relations and streamlined procurement workflows.
- Coordinated with suppliers to optimize inventory levels and reduce excess inventory.
- Analyzed market trends to identify cost-saving opportunities and achieve budget reductions.
- Managed procurement operations to ensure on-time supply and minimize stock discrepancies.
Bartender and Assistant Manager
The Watering Hole
Waterloo
09.2018 - 05.2022
- Train new staff, building a collaborative and skilled team.
- Manage daily transactions, ensuring accuracy and accountability.
- Deliver prompt service, enhancing satisfaction.
- Maintain clean, safe environment, upholding hygiene standards.
- Support smooth clinic operations with attention to detail.
- Provided tailored assistance to clients, fostering strong relationships., enhancing satisfaction and loyalty.
Bartender
Stubbys Bowl
Waterloo
04.2017 - 04.2018
- Prepared and served beverages to customers efficiently and accurately.
- Engaged with patrons to provide exceptional customer service and recommendations.
- Managed inventory of liquor, mixers, and garnishes for seamless service.
- Monitored alcohol consumption to ensure responsible serving practices were followed.
- Maintained cleanliness of the bar area and equipment throughout shifts.
Company Owner
Clean Force Commercial Cleaning
Bakersfield
05.2015 - 10.2017
- Surpassed client expectations by upholding rigorous service standards.
- Cultivated strong client relationships that fostered repeat business.
- Streamlined resource allocation to enhance efficiency. through strategic planning.
- Lead team collaboration to meet business objectives.
- Managed daily cleaning operations for commercial clients, ensuring consistent service delivery.
Education
High School Diploma -
Paso Robles High
Beaver Dam, United States06-2005
Skills
- Patient Registration
- Appointment Scheduling
- Insurance Verification
- Electronic Health Records
- Enrollment Documentation
- HIPAA Compliance
- Medical Terminology
- Data Entry Management
- Client relations
- Communication Skills
- Professionalism
- IAS Trained
Timeline
Benefits Specialist
Wisconsin Department of Employee Trust Funds
01.2026 - Current
Enrollment Specialist
WPS-A health solutions company
01.2025 - 10.2025
Procurement Generalist
Labcorp Drug Development
12.2021 - 01.2025
Bartender and Assistant Manager
The Watering Hole
09.2018 - 05.2022
Bartender
Stubbys Bowl
04.2017 - 04.2018
Company Owner
Clean Force Commercial Cleaning
05.2015 - 10.2017
High School Diploma -
Paso Robles High