SHANDI MCCUTCHEON
Beer Research Institute Taproom and Arcade
Tempe,Az
1
Certification
12
years of professional experience
Results-oriented marketing and customer service professional with over 10 years of diverse experience in bartending, serving, early childhood education, financial services management, and hospitality.
Work History
Lead Bartender
1 Year 4 Months- Supervised daily bar operations to ensure efficient service and adherence to quality standards.
- Trained and mentored new bartenders on cocktail preparation and customer service techniques.
- Developed unique drink recipes, enhancing menu offerings and improving customer satisfaction.
- Managed inventory control, optimizing stock levels and minimizing waste through effective ordering processes.
- Serving and suggesting craft and domestic beers
- Operating a Toast POS system
Preschool Teacher
2 Years 5 Months- Design and implement comprehensive age-appropriate curriculum that promotes cognitive, social, and emotional development in early childhood education
- Uphold rigorous classroom cleanliness and sanitation protocols to ensure a safe, healthy learning environment for students
- Plan and provide nutritionally balanced snacks in compliance with health and safety guidelines
- Efficiently manage digital student records and administrative documentation to ensure accurate tracking of student progress
- Instrumental in achieving prestigious 5-star Quality First rating through implementation of exemplary early childhood education practices
Server/Bartender
1 Year 1 Month- Delivered premium customer service while efficiently managing food and beverage orders in a fast-paced environment
- Demonstrated proficiency with POS systems to accurately process transactions and manage customer accounts
- Executed comprehensive opening and closing procedures to ensure operational readiness and security
- Cultivated a loyal customer base through personalized service and detailed knowledge of menu offerings
- Crafted and served alcoholic beverages with precision according to established recipes while maintaining strict compliance with legal requirements
Center Manager
6 Years 6 Months- Optimized operational efficiency through strategic staff scheduling, calendar management, and coordination of team meetings
- Developed and delivered comprehensive analytical reports and presentations to key stakeholders to support business decision-making
- Implemented and maintained strict confidentiality protocols for sensitive financial documentation and customer information
- Evaluated, processed, and approved title and personal loans while ensuring full compliance with financial regulations and company policies
- Spearheaded targeted marketing initiatives that successfully increased customer acquisition and retention rates
Promotional Model
2 Years- Effectively demonstrated product features and distributed promotional materials to potential customers at high-traffic events
- Engaged with diverse customer base to communicate product benefits and answer technical questions
- Successfully implemented upselling techniques to maximize sales opportunities and increase average transaction value
- Created positive brand experiences through professional customer interactions and promotional photography
- Showcased products through professional modeling to enhance brand visibility and appeal
Education
High School Diploma
Skills
Bartending/ Serving
Financial Operations
Team Leadership
Time Management
Staff Supervision
Effective Communication
Critical Thinking
Customer Service
Sales/Marketing
Certification
- Arizona Fingerprint Clearance Card
- Food Handlers Certification
- CPR and First Aid Certification
- Arizona Basic Title 4 Alcohol Training Certification
- Mixology Certification
Timeline
Lead Bartender
Beer Research Institute Taproom and Arcade
04.2025 - CurrentRead More
Server/Bartender
Four Eight Fried Chicken (Merkin Vineyards)
12.2023 - 01.2025Read More
Preschool Teacher
Ehmkes Child Haven
11.2022 - 04.2025Read More
Center Manager
Check into Cash
05.2016 - 11.2022Read More
Promotional Model
Cellular One/ Naked mobile
05.2014 - 05.2016Read More
Show Low High School
High School Diploma
Read More