SHANDRA GRAY

• Certified Contact Tracer and Testing Coordinator through John's Hopkins University and Mecklenburg County Department of Public Health.
• Follows all COVID-19 protocols for contact tracing positive cases and close contacts, in a rapidly changing environment.
• Identify all close contacts within a school setting, Isolate individuals and notify parents.
• Follow up with individuals to access condition and assure proper isolation and quarantining, administer PCR testing, or provide location of local testing sites.
• Collaboration with the County Health Department and Medical Director to verify positive cases.
• PCS test administration, proper collection and packaging and specimen shipping to appropriate lab.
• Notify school administration on all relevant dates of every positive case and close contact.
• Established CRM for Contact Tracing, thorough documentation in excel and follow up in Concentric Database
• Maintain testing supply inventory and place orders as needed.
• Motivational Interviewing to gain compliance with parents and staff.
• Marketing, set up, production and tear down of large-scale community events to inform the public of free test kit giveaways and testing events.

• Conducts telephone calls with persons diagnosed with COVID-19 to complete case interviews, elicit and trace contacts exposed to COVID-19
• Provides follow-up instructions to cases and contacts related to isolation/quarantine and symptom monitoring and assesses the need for medical care and supportive services for the individual and/or household or close contacts
• Provides patients and contacts with information about isolation and quarantine procedures, and if appropriate, refers them for testing
• Provides information pertaining to other social and/or health resources
• Collects and accurately records information obtained from the case interview and contact gathering into Salesforce CRM data base.
• Follows approved scripts and protocol
• Adheres to all HIPAA and PHI privacy laws, maintains strict confidentiality of patient information and protects individuals’ privacy
• Escalates cases to case investigator, as appropriate
• Recognizes, documents and alerts the case investigator of trends in customer calls
• Maintains daily communication with case investigator Interacts with patients and contacts with respect, understanding, and empathy

· Contributed to optimized quality of life for children by practicing in-home, one-on-one Applied Behavior Analysis (ABA) therapy; included determining individual needs and executing naturalistic and discrete trials based on those needs.
· Specializations included social skills, play therapy, and motivation.
· Maximized parents' and caregivers' knowledge bases by facilitating training on target implementation; additionally, immediately and comprehensively communicated with parents to maintain consistency in therapy.
· Gathered, analyzed, and regularly tracked student progress and data.
· Interacted with other professionals such as speech language pathologists (SLP), occupational therapists (OT), and consultants.
· Participated in on-going Board-Certified Behavior Analyst (BCBA) training in all aspects of ABA, such as Floortime, Relationship Development Intervention (RDI), Verbal Behavior (VB), and other relevant therapies.

Key Achievements
· Passed Registered Behavior Technician (RBT) exam with 95% score, after completing required coursework and supervision hours under a BCBA; registered with Behavior Analyst Certification Board (BACB) as RBT.
· Directed family-centered, strengths-based, culturally competent, and individualized intakes and assessments 100% of the time.
· Co-developed individual programs for children and training coursework for parents.

• Conducts assessments with new intakes weekly to determine program eligibility, identify service needs and barriers to achievement of self-sufficiency, develop individual training/service plans with participants and make referrals or linkages to community agencies to resolve barriers.
• Maintains bi- weekly face to face contact with average caseload of 30 residential clients (rolling move outs and intakes every week)
• Works as member of case management team and makes appropriate referrals to community agencies and develops collaborative relationships.
• Maintains contact with community agencies for provision of services for participants and assists program participants in accessing appropriate public or private community agencies to obtain specialized types of assistance.
• Provides program participants with support and/or makes referrals or linkages to community agencies to resolve barriers to achieving self-sufficiency including but not limited to education, employment, financial, and parenting.
• Participates in Continuum of Care networking throughout the community with organizations such as Homeless Services Network, CMPD Outreach and Mecklenburg County Continuum of Care.
• Crisis intervention, safety planning and conflict resolution in collaboration with other staff members. Experienced in Involuntary Commitment process.
• Maintains detailed, organized, and secure case files, completes monthly reporting, documents services provided, and tracks client progress as well as accurate case closures.
• Upholds strong ethical behavior and works in swift but accurate manner to remove barriers and move client closer to achieving stable housing goals.
• Ability to triage issues and efficiently perform in a chaotic and fast paced environment, staying calm under pressure, staying focused on the solution.
• Understands public housing processes, including application, preliminary interviews, requirements for eligibility, and HUD restrictions, guidelines, and requirements.

Key Achievements
• Maintain a consistently high rate of housing placements as well as client satisfaction.
• Promoted to increase caseload with Shelter Plus Care clients, including home visits.
• Serve as the Administartive Assistant on the HSN Board (Website, treasury and secretarial duties) Co-developed updated bylaws, membership application as well as monthly neweslwtters. Maintain the accounts/Dues and membership status of agencies. Serve as the liasion for 360 agencies on the HSN mailing list.

Sample Success
• Successfully advocated for elder client to be accepted into disability and age restricted property while client was not receiving amy income and pending approval for SSDI. Client was approved based on compilation of medical paperwork and letter requesting for consideration.
________________________________________

· Pioneered development of Street Outreach Department of Ambassador Program from ground up and facilitated program within Charlotte's Business Improvement District.
· Maintained excellent discipline to execute work remotely as well as unsupervised.
· Excelled at relationship building and collaboration skills with clients, stakeholders, partner agencies and key leaders, as well as homeless population served.
· Collection and analysis of extensive data through Smart System Tablets, including homeless counts, camping presence, outreach contacts and referrals.
· Vigorous networking with other agencies and businesses to gain support and understanding of program's mission, leading to meaningful partnerships, vital to program's success.
· Compassionate, solution focused, non-judgmental one-on-one social service outreach assistance and rapport building with population served, emphasis on chronically homeless.
· Submitted approximately 60-100 direct referrals to partner agencies per month to address barriers and needs of clients.
· Gracefully maintained a large caseload of over 200 transient clients, including daily follow-ups.
· Patiently trained and managed young ambassadors on original outreach protocols and data collection as well as rapport building.
· Strategically compiled bi-monthly board quality reports of all data collected into easy to interpret snapshot, with quantitative and qualitative results of outreach program's progress.
· Enthusiastically attended and presented at board meetings, neighborhood association meetings, CMPD Roll Calls, CMPD Homeless Outreach Program (HOP) meetings and stakeholder meetings to educate on the program's mission and gain community support and partnership.
· Maintained close working relationships with CMPD Outreach as well as the Captain and patrol force, Urban Ministry Director of Outreach and case workers, Housing Authority, Veteran's Affairs as well as city, county, and private agencies.
· Built an extensive contact list with relevant agency directors, homeless programs, and processes to gain services needed, primarily within the housing sector.
· Complete passion and love for helping homeless neighbors solve problems and create out of the box, creative solutions to arrive at desired goals.

Key Achievements
· Appointed as a Team Leader in annual Point and Time (PIT) Count 2019, leading volunteers in successfully completing surveys for every homeless person sleeping in Third Ward.
· Successfully built a working and successful new outreach program from building contacts and relationships to aiding people in need as well as training staff in all aspects of outreach.
· Worked to continuously build relationships with populations served to gain trust and implement solutions for needed resources

Sample Successes
· Made daily contact with client that was admittedly alcoholic. Offered solutions as well as assistance getting into substance abuse program. After two months of daily, friendly chit chat, client approached, asking for help in getting into detox. Coordinated assessment at Anuvia as well as safe transport to Detox facility through CMPD.
· Assisted with problem solving for man fleeing domestic violence, seeking bus ticket home. Client had about 90% of his bus fare. Accompanied client to see Community Link caseworker (Traveler's Aid Program through Greyhound), to CMPD to obtain copy of police report and back to Community Link to help communicate needs, as client struggled to communicate effectively. Client was able to get remainder of bus fare paid and return home to family on Christmas Day.
· After meeting with the Job Center Director at Charlotte Public Library, and armed with an abundance of fantastic knowledge to pass on, provided assistance for three ladies from A Safe Passage (Battered Women's Shelter) and helped all obtain library cards, learn about resources available (especially for one lady with a criminal record) and taught all how to search and apply online. All three were overwhelmingly grateful and successful in starting their job search process. One woman was called in to interview the following day.
· and apply online. All three were overwhelmingly grateful and successful in starting their job search process. One of the women was called for an interview the following day.

• Executed extensive family finding and case management services to reunify children in foster care with family members and assist parents in obtaining the supports and resources needed to complete required DSS treatment plan DSS and regain full custody.
• Excelled with time management and discipline to execute accurate and deadline sensitive work from home and in the field.
• Maintained a caseload of 10-13 families a month, meeting a minimum of four intensive and work heavy deadlines per case.
• Documented case status and progress daily within federal guidelines that govern South Carolina's DSS system.
• Conducted Seneca Searches, completed Genograms and Ecomaps, collaborated with social workers and other child welfare professionals as well as known family, to build support systems for children and parents as well as find possible placements until children can return to parents.
• Facilitated initial Family Team meetings at multiple county DSS offices with caseworkers and other child welfare professionals in attendance, within 3 days of children being removed from home, to address the immediate safety, assessment, and placement concerns of DSS and the family.
• Accurately and swiftly typed the Family Plan while facilitating the Family Team Meeting, so family members can receive all relevant information at meeting's end.
• Scheduled and facilitated Family Engagement Meetings at parent's home, where an extensive genogram and ecomap were completed, and Family Group Conference is planned and prepared for, barriers to completing treatment plan are discussed and solutions provided.
• Coordinated and planed Family Group Conferences with social workers, Guardian ad Litem's, and all family group members ins neutral and private location within strict deadlines.
• Facilitated Family Group Conferences for 2-4+ hours, guiding family members to create a plan that will be accepted by the DSS Caseworker that addresses long term placement, parents' progress with personal treatment plan and goals moving forward.
• Typed Family Plan, in detail, and submitting to NYAP supervisor as well as DSS within deadline.
• Maintained an organized filing system to revise cases that have not been closed out by DSS and are eligible to hold a follow up Family Group Conference within three months of the initial conference.
• Persevered to find family group members and necessary information and utilized de-escalation techniques with non-compliant and combative family members to help achieve end goal of reunification with children.
• Completed meetings and documentation in compliance with Federal Laws of Family Finding as well as FES models.
• Excellent rapport building skills with diverse populations, cultures, and personalities.
• Maintained a network of resources and contacts to help set parents up for success.
• Attended quarterly meetings, monthly staff meeting and completed CEU credits to maintain certification Key Achievements.

Key Achievements
• Completed extensive training through Families First, with DSS, and passed the Family Engagement Certification exam.
• Obtained full certification after completing supervised hours and mastering the phases of the Family Engagement Services process.
• Supervised and trained 12 new FES Coordinators once fully certified.

Sample Success
• Reunited 17 families from DSS custody to parent custody.

· Instrumental in implementing social skills, play therapy, and motivation, participated in perpetual training provided by a BCBA, gathered, analyzed, and tracked client progress, expanded knowledge base of parents, caregivers, and colleagues by facilitating training on basic principles of behavior analysis for MHMR of Tarrant County.
· Solely developed 100% original curriculum for parent-training course, which was implemented within the Behavior Supports Department agency wide.
· Focused on improving quality of life for clients by employing advanced knowledge and skills in identifying the reasons for problem behavior, developing behavior plans, and utilizing positive methods for change; included administering, reviewing, and scoring behavioral assessments.
· Communicated information related to mental illness, and issued referrals to, and collaborated with other agencies on treatment.
· Ensured compliance with all regulatory agencies and regulations; met all set deadlines; maintained data and database of 200+ clients.
· Completed 60+ hours of professional training and certifications; including Satori Alternatives to Managed Aggression (SAMA) focused on assisting, protection, and containment.
· Completed the SAMA (CPI) coursework as a requirement for the clinical unit, which also required an authorized badge for entrance into the clinic; client population included those with severe, erratic, and aggressive behavior, and were generally in the lower socio-economic population.