Shandy Marra
Northville,MI
Summary
Dynamic professional with a proven track record at Village Pet Spa, excelling in customer service and financial management. Mastered complaint resolution, enhancing team productivity and financial accuracy. Achieved significant process improvements, demonstrating exceptional multi-task management and analytical skills.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Village Pet Spa
05.2017 - 07.2020
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
- Implemented and developed customer service training processes.
- Sought ways to improve processes and services provided.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Created and maintained detailed database to develop promotional sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Bookkeeper
Ernies Auto Sales
01.2012 - 03.2015
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
- Reconciled and corrected issues with financial records.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Education
No Degree - Customer Relations
University of Nevada
Reno, NV04-2009
Skills
- Complaint resolution
- Scheduling
- Account updating
- Product sales
- Data entry
- Multi-task management
Timeline
Customer Service Representative
Village Pet Spa
05.2017 - 07.2020
Bookkeeper
Ernies Auto Sales
01.2012 - 03.2015
No Degree - Customer Relations
University of Nevada
Similar Profiles
Autumn PetersAutumn Peters
Animal Caretaker at Noah's Pet Hotel and SpaAnimal Caretaker at Noah's Pet Hotel and Spa
Christina BronsChristina Brons
Dog Groomer at Fuzzie Butts Natural Pet and SpaDog Groomer at Fuzzie Butts Natural Pet and Spa
Chanelle YoungChanelle Young
Receptionist at Posh Paw Pet SpaReceptionist at Posh Paw Pet Spa