Shane Akers
Pikeville,KY
Summary
Adaptable and resourceful with positive outlook and knack for troubleshooting technical issues. Possesses foundational knowledge of computer systems and networks, paired with skills in hardware installation and software configuration. Committed to leveraging technology to ensure seamless operations and enhance user experience.
Overview
4
4
years of professional experience
Work History
IT Technician
ARH
08.2022 - Current
- Handled ticketing processes, guaranteeing on-time job execution.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed routine maintenance on printers to ensure optimal functionality and minimize downtime.
- Handled Active Directory tasks to support IT infrastructure.
- Worked seamlessly with diverse teams to achieve project goals on schedule.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Maintained office PCs, networks and mobile devices.
IT Warehouse
ARH
01.2021 - 08.2022
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Operated various types of material handling equipment safely including pallet jacks, to move heavy loads throughout the warehouse facility.
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.
- Executed IT imaging processes to maintain system integrity.
Education
Associates in Information Technology - IT
Big Sandy Community And Technical College
Pikeville Ky07-2017
Skills
- Desktop technical support
- Hardware installation
- Software configuration
- Remote support
- Application installations
- IT asset management
- Helpdesk services
- Software deployment management
Timeline
IT Technician
ARH
08.2022 - Current
IT Warehouse
ARH
01.2021 - 08.2022
Associates in Information Technology - IT
Big Sandy Community And Technical College
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