Summary
Overview
Work History
Education
Skills
Websites
Certification
Technical Tools And Platforms
Timeline
Generic

Shane Brewster

Tallahassee,FL

Summary

I'm a cross-functional professional with experience leading and scaling programs across operations, partner enablement, customer experience, strategy, business relationship management, sales, and emerging markets. My background spans both entrepreneurial and enterprise environments, where I've helped align systems, people, goals, and processes to drive measurable results. I have versatile experience spanning from startup to complex enterprise settings, and I'm just as confident rolling up my sleeves as I am zooming out to see the whole chessboard. I'm currently expanding my knowledge base through professional certifications in project management, AI for business and operations, product strategy, sales enablement, supply chain analytics, and HR compensation-bringing a well-rounded, insightful lens to problem-solving, partner success, business relationship management, innovation, execution, and organizational strategy.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Regional Operations Manager

AAA - The Auto Club Group
01.2025 - Current
  • Led territory realignment and strategic partner consolidation across West Georgia, with a goal of reducing contractor footprint by ~50% to shift from fragmented fulfillment to a dedicated performance model, strengthen core PSP relationships, and drive higher service quality and accreditation compliance.
  • Served as the primary point of contact and strategic success manager for SMB and mid-market service partners across West Georgia and the Atlanta SW MSA, driving the highest satisfaction scores among all five territories in April (83.42%) and May 2025 (86.5%).
  • Introduced a new benchmark in my territory as part of the Georgia Realignment Strategy to measure admin and billing inefficiencies (as % of job volume) from third-party tool usage. Used this metric to launch targeted reduction plans, streamline workflows, and create a scalable model for evaluating provider fitment and operational readiness.
  • Sourced, selected, onboarded, and managed the complete life cycle and business relationship between AAA and our strategic service partners (SMB providers).
  • Advocated for provider feedback and found field-level pain points in internal discussions, influencing policy adaptations and process improvements to better service operational realities.
  • Provided direct support to providers in optimizing their internal operations, from software integration guidance to capacity planning, acting as a hybrid partner success manager, club liaison, and business coach.
  • Translated AAA's internal organizational goals into provider facing initiatives that enhance service quality, while simultaneously helping providers streamline their operations, reduce administrative issues, and grow profitability.
  • Proactively identified provider experience gaps through KPI trend analysis, informal feedback, and onsite audits, to co-create action plans that prioritize mutual growth and operational efficiency.
  • Identified and balance the priorities of three primary stakeholders- AAA, our partner network, and members- by designing win-win strategies that reduce friction, preserve accreditation standards, and empower front line success.
  • Managed onboarding and engagement of new partners with regard to the AAA partner relationship, benefits, enablement programs, service level agreements (SLA), performance metrics and compensation.
  • Coordinated training and execution of select enablement programs for partners and their employees to educate on procedures, operational expectations, and member service expectations.
  • Enhanced partner performance by conducting regular visits to build relationships, drive enablement programs and engagement, and reinforce AAA programs through regular on-site audits, virtual audits and touch points.
  • Oversaw over $4.5M in annual territory payouts, financials, and reports.
  • Reported directly to the Director, Regional Automotive Services.
  • Coordinated cross functionally with the executive leadership, compliance, technical, billing, and product teams.
  • Used partner relationship management, field operations, cross-functional collaborations, key performance indicators · supplier enablement, field enablement, operations management, regional planning, regional development, vendor management, service-level agreements (SLA), and vendor contracts skills.

Entrepreneur

Just Jump USA
01.2018 - 12.2024
  • Founded and carefully scaled an automotive startup and mobile application offering on-demand roadside assistance in multiple markets.
  • Guided the company from concept to MVP (Minimum Viable Product) and exceeded annual revenue goals post launch - leading operations, partnerships, SaaS sourcing, online SEO strategies, business channels, supply chain development, technology stack, and brand positioning, all with a 40% net margin.
  • Awarded Top Net Promoter Score (NPS) in the Eastern Region by Agero, Inc. (2023 & 2024) — ranked #1 in customer satisfaction among all regional roadside providers during Week 10 of Agero’s Summer Hustle program, based on direct customer feedback.
  • Leveraged PM and innovation skills to create a 0-to-1, first to market, scalable client facing niche program, strategically tailored to higher education institutions. Achieved formal integration at Florida State University (FSU) with opt-out billing integration, supported by FSU Transportation & Parking Services; achieved multi-year contract renewals and institutional buy-in. Attracted unsolicited interest from top-tier institutions across the United States (UCF, FIU, and others), reinforcing the model’s institutional viability and perceived value across pricing, scalability, and workflow integration.
  • Identified business growth potential through untapped business verticals and emerging markets in a competitive industrial landscape.
  • Led the full sales cycle - including prospecting, qualifying, presenting, negotiating, and closing - to achieve formal program integration at Florida State University, including opt-out billing.
  • Leveraged my customer success skills and post-sales enablement strategy to achieve multi-year contract renewals and long term institutional buy-in.
  • Refined and improved the branding and market positioning of programs while in effect, which resulted in unsolicited interest from two of the top ten largest universities in the country (University of Central Florida and Florida International University), reinforcing the program model's institutional viability, market positioning, and perceived value across product-market fit, innovation, and stakeholder alignment.
  • Applied end-to-end project management in the core market vertical to lead the roll out of our on-site battery replacement program and the launch of our mobile applications.
  • Oversaw planning, resource allocation, vendor coordination, and implementation timelines - ensuring each initiative aligned with operational goals, customer needs, and complex compliance requirements.
  • Managed inventory sourcing, pricing structure, and technician training, while the mobile app launch involved heavily coordinating with SaaS providers, mapping user flows, and integrating payment gateways.
  • Leveraged cross functional alignment and milestone-driven execution, resulting in increased revenue streams and enhanced customer engagement.
  • Developed a proprietary search engine optimization strategy that dynamically adjusted my sites keywords based on real time service interactions and end-user feedback, boosting my site's performance and online presence after every completed job.
  • Privately sold SEO blueprints to support national web service firm and their new AI-driven content platform.
  • Used business development, go-to-market strategy, operational planning, search engine optimization (SEO), digital strategy, customer experience management, product-market fit, entrepreneurial organizations, account management, channel account management, sales operations, customer success, vendor management, strategic sourcing, supplier relationship management, vendor contracts, government procurement, procurement contracts, contract negotiation, contract management, KPI implementation, key metrics, customer escalation management, strategic partnerships, distribution channel management, market needs analysis, technology needs analysis, business process improvement, and deal closure skills.

Group Life and Health Insurance Account Executive

Associate Benefits Group
12.2016 - 12.2019
  • Advised government, enterprise, and SMB (small-to-medium sized business) clients on group benefits and variable contracts structures, balancing compliance, product knowledge, and long term financial planning strategies. I maintained State of Florida Life, Health, Variable Contracts, and Annuities License (2-15).
  • Maintained State of Florida Life, Health, Variable Contracts, and Annuities License (Florida 2-15).
  • Used customer relationship management (CRM), financial consulting, regulatory compliance, product knowledge, organizational needs analysis, sales presentations, contract negotiation, sales prospecting, lead generation, and new business development skills.

Field Operations Technician

Lockbusters, Inc.
01.2017 - 02.2018
  • Delivered hands-on field service while also optimizing field logistics and resolving escalations across B2B2C relationship dynamics.
  • Used field service management, logistics management, B2B2C, escalation resolution, and self-management skills.

Senior Sales Consultant

Toyota
05.2016 - 12.2016
  • Leveraged skills in automotive dealer operations and led high ticket sales transactions for preferred clients with an emphasis on customer retention, leasing strategy, and financing strategies.
  • Exceeded sales quotas (closed an average of 15 to 18 deals per month) by educating customers on value based features and aligning financing options with buyer needs and credit profiles.
  • Used technical sales consulting, sales, contract negotiation, sales negotiation, cross functional relationships, customer relationship management (CRM), customer experience management, customer engagement, needs analysis, needs assessment, deal closure, and dealer management system skills.

Client Sales Executive

Hyundai
08.2015 - 05.2016
  • Contributed to the full dynamics of automotive dealer operations and consistently exceeded sales targets (closed an average of 10 to 12 deals per month) by educating buyers on vehicle features, financing structures, and long term value.
  • Built strong client relationships through transparent communication, needs-based product alignment, and end-to-end customer support.
  • Used client services, sales, needs analysis, contract negotiation, sales negotiation, customer experience management, customer relationship management (CRM), customer satisfaction, customer retention, customer experience, customer insight, sales prospecting, client prospecting, prospecting skills, and deal closure skills.

Senior Account Manager

AT&T
01.2015 - 12.2015
  • Managed complex sales portfolios and resolved billing, compliance, and service issues while driving account retention and upsells in a high impact telecom environment.
  • Used sales management, account management, customer relationship management (CRM), customer success, customer service, and needs analysis skills.

Education

Some College Coursework - Business Administration

Florida Agricultural And Mechanical University (FAMU)
Tallahassee, FL

Skills

  • AI Ethics & Integration Strategies
  • Affiliate Strategy
  • Program Development
  • Brand Positioning & Messaging
  • Client & Partner Enablement
  • Compliance & Risk Modeling
  • Consumer Education & Retention Strategy
  • Cross-Functional Collaboration (XFN)
  • Customer Acquisition & Loyalty Strategy
  • Customer Experience (CX) Optimization
  • Customer Success
  • Data-Driven Process Improvement
  • Digital Go-to Market Strategy
  • Field Operations & Performance Coaching
  • Frontline Service Execution
  • High-Volume Vendor Management
  • Intellectual Property
  • Life cycle Program Design
  • Market Segmentation & Persona Targeting
  • Membership Program Architecture
  • Onboarding & Training Frameworks
  • Operational Workflow Design
  • Policy & SOP Development
  • Product-Market Fit & MVP Development
  • Public-Facing Communication
  • Remote Team Enablement
  • Reimbursement Logic
  • Relationship Building
  • Claims Strategy
  • Revenue Optimization & Cost Efficiency
  • SEO Content Feedback Loop Design
  • Service Provider Engagement & Compliance
  • Stakeholder Alignment & Strategic Planning
  • Supply Chain Network Management
  • Territory Development
  • Performance Analysis
  • Third-Party Platform Integration Oversight
  • Vendor Evaluation
  • Vendor Success

Certification

  • Sales Operations, Salesforce, Certified July 2025
  • Project Management, Google, In Progress
  • Generative AI Leader Professional, Google, In Progress
  • AI-Product Manager, Microsoft, In Progress
  • IT Product Manager, IBM, In Progress
  • Business Intelligence Analyst, IBM, In Progress
  • Generative AI Applications, AWS, In Progress
  • Compensation & Benefits Analyst, ADP, In Progress
  • Supply Chain Data Analyst, Unilever, In Progress

Technical Tools And Platforms

  • Actsoft (Encore)
  • Fieldd.Co
  • GoDaddy Suite
  • Google Ads
  • Google Analytics
  • Google Merchant Center
  • Google My Business
  • Google Search Console
  • Indeed for Employers
  • Jotform
  • LibreOffice
  • Local Services by Google
  • Medallia
  • Microsoft Office
  • PeopleSoft
  • Salesforce CRM
  • Salesforce (SaaS)
  • ServiceNow
  • SharePoint
  • Slack
  • Square Merchant Processing Tools
  • Swoop Dispatch Management
  • Tableau
  • VoiceShot
  • Workforce.com
  • Zapier
  • Zoho CRM
  • ZohoSalesIQ

Timeline

Regional Operations Manager

AAA - The Auto Club Group
01.2025 - Current

Entrepreneur

Just Jump USA
01.2018 - 12.2024

Field Operations Technician

Lockbusters, Inc.
01.2017 - 02.2018

Group Life and Health Insurance Account Executive

Associate Benefits Group
12.2016 - 12.2019

Senior Sales Consultant

Toyota
05.2016 - 12.2016

Client Sales Executive

Hyundai
08.2015 - 05.2016

Senior Account Manager

AT&T
01.2015 - 12.2015

Some College Coursework - Business Administration

Florida Agricultural And Mechanical University (FAMU)

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