Shane Brown
Simi Valley,CA
Summary
Diligent Banquet Captain applying 6 years of creating quality dining and event experiences. Highly skilled in assessing client needs and utilizing resourceful attitude and strong network to surmount obstacles and create seamlessly executed events.
Overview
7
7
years of professional experience
Work History
Manager
Angelica lopez
Santa Clarita, California
11.2022 - Current
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Stocked shelves with merchandise when needed.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Sales Assistant
kingdom sewing and vacum
Simi Valley, CA
01.2020 - Current
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
Banquet Captain
The Vineyards
Simi Valley, CA
10.2017 - Current
- Organized banquet staff to ensure efficient service of guests.
- Coordinated with food and beverage team on menu selections and serving times.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Ensured adherence to health codes and regulations during food preparation and service.
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Verified accuracy of billing invoices prior to finalizing charges with customers.
- Monitored guest satisfaction levels throughout event duration.
- Maintained inventory of banquet equipment such as china, flatware, glassware.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Inspected banquet areas before each event to ensure they met standards of cleanliness.
- Developed strong relationships with vendors to ensure prompt delivery of supplies.
- Trained new employees on proper sanitation practices, customer service etiquette.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Developed highly effective wait staff and kitchen personnel through continuous mentoring and consistent training sessions.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Mentored and coached team of banquet setters and other event personnel.
- Asked customers about meals to assess satisfaction and collect vital feedback.
Skills
- Complex Problem-Solving
- Merchandising Proficiency
- Processing Payments
- Customer Needs Assessment
- Team Supervision
- POS Software
- Dispute Mediation
- Honest and Dependable
Timeline
Manager
Angelica lopez
11.2022 - Current
Sales Assistant
kingdom sewing and vacum
01.2020 - Current
Banquet Captain
The Vineyards
10.2017 - Current