Summary
Overview
Work History
Education
Skills
Affiliations
Work Preference
Timeline
Generic
Open To Work

Shane Carroll

Spring,TX

Summary

Detail-oriented Quality Assurance Analyst specializing in equipment inspection and safety compliance. Committed to promoting workplace safety and driving quality standards. Proven ability to foster strong relationships with clients and team members while supporting team success. Experienced in preventative maintenance and quality assurance, focused on operational excellence. Eager to leverage skills in a dynamic environment to contribute to organizational growth. Detail-oriented professional with over a decade of experience in quality assurance and safety management. Skilled in technical analysis, risk assessment, and effective communication, consistently delivering exceptional customer satisfaction and innovative solutions to complex challenges.

Overview

19
19
years of professional experience

Work History

Quality Assurance Analyst/Safety Champion

Memorial Hermann Sports Medicine And Rehabilitation
The Woodlands, Texas
02.2013 - 03.2026

Achieved quality outcome measures for client satisfaction and facility inspections, ensuring compliance and excellence.

  • Inspected and maintained equipment to ensure safe and proper daily operation and function.
  • Performed preventative maintenance of equipment within a rehabilitation facility.
  • Monitored customer and peer safety throughout the facility to minimize potential hazards.
  • Led initiatives to enhance workplace safety culture.
  • Familiar with OSHA, Joint Commission, and HIPAA Laws, rules and regulations.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Troubleshot complex problems using advanced technical skills, implementing effective solutions to improve operations.
  • Achieved cost-savings by developing functional solutions to problems.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Reviewed customer surveys to identify their needs promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Received recognition from management for delivering exceptional customer service.
  • Maintained daily and monthly logs of equipment use.
  • Created excel spreadsheets and logs to identify both building and equipment discrepancies with a contacts list for each.
  • Devised and organized storage rooms, drawers, and cabinets for efficiency of equipment and supplies.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Work Hardening Coordinator/Rehabilitation Technician

Woodlands Sports Medicine and Rehabilitation
The Woodlands, Texas
09.2007 - 02.2013
  • Performed tests and evaluations through Functional Capacity Evaluations for return-to-work readiness.
  • Collaborated with Workers' Compensation Case Managers to coordinate clients' return-to-work plans and timelines.
  • Assessed customer work abilities to ensure compliance with job specifications and quality standards.
  • Supervised clients through the work conditioning program.
  • Developed training programs in accordance with job relativity for client.
  • Instructed and supervised clients of proper exercises and modalities.
  • Coached clients proper lifting basics and technique.
  • Informed clients how to use certain Durable Medical Equipment (DME) for rehabilitation.
  • Documented client progress and rehabilitation activities to track effectiveness and inform treatment adjustments.
  • Ensured equipment was sanitized and inspected to maintain a safe environment.
  • Provided excellent customer service relations and dialect with each and every client.
  • Tracked inventory levels and procured necessary supplies.

Education

Some College (No Degree) - Anatomy And Physiology

Apollo College
Phoenix, AZ

Some College (No Degree) - Human Biology

Lonestar Community College
Tomball, TX

Skills

  • Equipment maintenance
  • Customer relationship management
  • Safety compliance
  • Problem solving and issue resolution
  • Quality assurance
  • Technical analysis
  • Data analysis

Affiliations

  • United States Air Force Veteran - Aircraft Crew Chief/Maintenance Technician

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Salary Range

$45000/yr - $200000/yr

Timeline

Quality Assurance Analyst/Safety Champion

Memorial Hermann Sports Medicine And Rehabilitation
02.2013 - 03.2026

Work Hardening Coordinator/Rehabilitation Technician

Woodlands Sports Medicine and Rehabilitation
09.2007 - 02.2013

Some College (No Degree) - Anatomy And Physiology

Apollo College

Some College (No Degree) - Human Biology

Lonestar Community College

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Shane Carroll