Shane Chafa
Des Moines
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Client Relationship Consultant
U.S. Bank
Ankeny, IA
11.2022 - Current
- Achieved top performance by adapting to rapidly changing environment, while still effectively contributing to a positive work environment with fellow my CRCs.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Helped sustain a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Business Development Representative
AgencyBloc
West Des Moines, IA
07.2021 - 10.2022
- Increased client base by identifying potential customers and initiating strategic outreach.
- Conducted market research to identify new business opportunities and target areas for expansion.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Contributed to team objectives in fast-paced environment.
Sales Coordinator
Aflac
West Des Moines, IA
01.2019 - 06.2021
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
Operations Coordinator
Cetera Financial Group
West Des Moines, IA
08.2016 - 12.2018
- Boosted productivity by establishing effective communication channels between departments.
- Streamlined operations by implementing efficient processes and procedures.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Coordinated onboarding activities for new hires, facilitating seamless integration into the existing support team structure.
Education
Bachelor of Arts - Business Administration And Management
Wartburg College
Waverly, IA05-2016
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Issue resolution
- Time management
- Product and service knowledge
- Upselling and cross selling
- Customer needs assessment
Timeline
Client Relationship Consultant
U.S. Bank
11.2022 - Current
Business Development Representative
AgencyBloc
07.2021 - 10.2022
Sales Coordinator
Aflac
01.2019 - 06.2021
Operations Coordinator
Cetera Financial Group
08.2016 - 12.2018
Bachelor of Arts - Business Administration And Management
Wartburg College