Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shane Chapman

Warner Robins,GA

Summary

Skilled in analyzing consumer behavior, optimizing customer experiences, and leveraging data to drive sales growth. Strong focus on team collaboration and delivering results, adapting seamlessly to changing needs. My expertise includes digital marketing, customer engagement, and effective communication. Reliable, flexible, and goal-oriented.

Overview

4
4
years of professional experience

Work History

Digital Shopper

Walmart
12.2024 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.


Shift Leader

Krystal Restaurant
04.2021 - 10.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Sales Associate

Cricket Wireless
02.2022 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Associate of Applied Science - Business Management

Central Georgia Technical College
Warner Robins
05-2026

Skills

  • Order fulfillment
  • E-commerce strategy
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution

Timeline

Digital Shopper

Walmart
12.2024 - Current

Sales Associate

Cricket Wireless
02.2022 - 08.2023

Shift Leader

Krystal Restaurant
04.2021 - 10.2023

Associate of Applied Science - Business Management

Central Georgia Technical College

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