Summary
Overview
Work History
Education
Skills
Community Involvement
Timeline
AdministrativeAssistant
Shane Coleman

Shane Coleman

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over 21-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

21
21
years of professional experience

Work History

Sales Operations Manager

Altafiber
04.2011 - Current
  • Utilized cross-functional strategies between multiple divisions to systematize voice and data products.
  • Standardized and reduced email communications between employees by formulating and implementing field communication processes.
  • Coordinated meetings and logistics for national sales meetings and directed and supervised three-member team.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Customer Business Manager

Cincinnati Bell Telephone
06.2008 - 04.2011
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Account Manager

Cincinnati Bell Telephone
08.2006 - 06.2008
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.

Retail Sales Associate

Cincinnati Bell Telephone
Cincinnati, OH
04.2004 - 08.2006
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced retail environment meeting and consulting with 20-40 customers per day.
  • Excellent communication skills, both verbal and written to maintain day to day store operations, cash management, customer service, inventory, and merchandising.
  • Used critical thinking to break down problems, evaluate solutions and make decisions resulting in overall 1st in sales 5 months in 2004, 6 months in 2005 and 3 months in 2006.

Information Associate

Cincinnati Bell Telephone
Cincinnati, OH
12.2002 - 03.2004
  • Answered approximately 2400 calls per eight hour shift and assisted with providing accurate contact information.
  • Processed records quickly to avoid delays and keep workflows running smoothly.
  • Verified accuracy and overall completeness of records as a next level Service Consultant.
  • Located, retrieved, sent and contact record data.

Education

BBA - General Business

Eastern Kentucky University
Richmond, KY

Skills

  • Sales Leadership
  • Prospect Management
  • Staff Training
  • Contract Management
  • Operations Management
  • Customer Service
  • Business Needs Assessment
  • Sales Reporting
  • Territory Management
  • Account Acquisition
  • Account Management
  • New Hire Onboarding

Community Involvement

Volunteer Dayton Boys & Girls Club Annual Thanksgiving Dinner

Volunteer Dayton Ronald McDonald House Charities Annual Radiothon

Volunteer Annual Day In The Community altafiber

Volunteer Northern Kentucky Youth Football League Coach

Volunteer Hickory Grove Church

Regular contributor:

United Way

Artswave

Hickory Grove Church

Leukemia & Lymphoma Society

Salvation Army

Timeline

Sales Operations Manager

Altafiber
04.2011 - Current

Customer Business Manager

Cincinnati Bell Telephone
06.2008 - 04.2011

Account Manager

Cincinnati Bell Telephone
08.2006 - 06.2008

Retail Sales Associate

Cincinnati Bell Telephone
04.2004 - 08.2006

Information Associate

Cincinnati Bell Telephone
12.2002 - 03.2004

BBA - General Business

Eastern Kentucky University

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Shane Coleman