SHANE CRAZE
Pittsburgh,PA
Summary
Proactive professional with 15 years of experience and proven knowledge of customer-driven management, entrepreneurial leadership, and long-range planning.
Overview
16
16
years of professional experience
Work History
Lead Server/Barback
Maggie’s Farm Distillery
Upper Saint Clair
12.2023 - Current
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Changed kegs and cleaned taps.
- Execute bartending duties and prepare service bar drinks (rum tasting flights, beer pours, cocktails.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Delivered food to customers at bar and tables.
- Operated POS system to collect payments from customers.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Decreased wait times for guests by quickly clearing tables and resetting them for new arrivals.
Team Leader
UPMC
08.2017 - 11.2023
- Mentored and coached team members to ensure successful performance
- Motivated team to achieve optimal results through effective communication and interpersonal skills
- Resolved problems and escalated high-level issues to supervisor within established timeframes
- Followed up with customers regarding product functionality and overall satisfaction
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Greeted customers in a friendly and professional manner, providing quality service
- Operated ticketing machines, automated payment systems, and other necessary equipment
- Created detailed reports regarding vehicle counts, revenue totals, patron feedback
- Efficiently handled cash transactions and provided change when needed
- Maintained cleanliness of the parking facility to ensure a pleasant experience for visitors
- Prevented vehicle damage and vehicle and property thefts
- Inspected vehicles to detect any damage
- Provided customer assistance and information, such as giving directions and handling wheelchairs
- Greeted customers and opened car doors.
Valet
K7 Parking
Pittsburgh, PA
06.2016 - 07.2017
- Ensured that the valet area was clean, safe and well-maintained at all times.
- Organized vehicles efficiently in the parking lot, minimizing wait times for customers.
- Verified vehicle ownership prior to releasing cars to owners or authorized drivers.
- Followed company safety protocols when operating motor vehicles or equipment.
- Inspected arriving vehicles for damage upon return from customers' use; reported any irregularities immediately.
- Organized vehicles into designated areas within the lot.
Busser/Food Runner
Houlihans Bar And Grill
Pittsburgh, PA
02.2015 - 06.2016
- Removed plates and glasses from tables after meals.
- Assisted in setting up and clearing tables quickly and efficiently.
- Helped to set up large parties and special events.
- Interacted professionally with hosts and waitstaff to deliver effective service.
- Restocked plates, silverware, glassware between courses of service.
- Provided excellent customer service by being attentive to guests' needs and requests.
- Provided superior customer service by quickly and efficiently delivering food to guests.
- Exhibited strong multitasking skills when working under pressure during peak hours.
- Assisted servers with delivering food to tables and refilling beverages.
Cashier/Sales
St Vincent De Paul Society Thrift Stores
Pittsburgh, PA
06.2013 - 02.2015
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Accurately processed customer payments using cash, credit cards, and checks.
- Provided efficient and courteous service to customers.
- Assisted customers with locating items throughout the store when needed.
- Greeted customers warmly and offered assistance.
- Performed cleaning tasks, keeping store neat and organized.
- Tagged new merchandise for sale and updated signs.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Accurately completed daily reports on sales activity.
Customer Service Representative
AMC Classic
Pittsburgh, PA
04.2011 - 06.2013
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Displayed strong organizational skills while managing multiple projects simultaneously.
- Controlled access to theater by greeting, directing guests and tearing tickets.
- Gained experience in customer service, cash handling and POS systems.
- Trained new employees on policies and procedures for operations of a movie theater.
- Operated box office or ticketing desk to sell tickets to customers.
- Issued refunds, credit or change due to customers via POS system.
- Worked with others to change advertising displays.
Front Counter Clerk
Dugan Dry Cleaners
06.2008 - 03.2011
- Greeted customers warmly upon their arrival at the front counter
- Performed various administrative tasks such as filing documents, making copies, preparing invoices
- Assisted customers in selecting items that best fit their needs and budget
- Utilized problem-solving abilities to resolve discrepancies between payment amounts and item costs.
Education
Liberal Arts -
CCAC South campus
09.2013
High School Diploma -
Bethel Park High School
06.2011
Skills
- Account Management
- Staff Training
- People Management
- Effective Customer Service
- Teamwork and Collaboration
- Verbal and Written Communication
Timeline
Lead Server/Barback
Maggie’s Farm Distillery
12.2023 - Current
Team Leader
UPMC
08.2017 - 11.2023
Valet
K7 Parking
06.2016 - 07.2017
Busser/Food Runner
Houlihans Bar And Grill
02.2015 - 06.2016
Cashier/Sales
St Vincent De Paul Society Thrift Stores
06.2013 - 02.2015
Customer Service Representative
AMC Classic
04.2011 - 06.2013
Front Counter Clerk
Dugan Dry Cleaners
06.2008 - 03.2011
Liberal Arts -
CCAC South campus
High School Diploma -
Bethel Park High School