SHANE DAVIS
Northampton,PA
Summary
Dynamic leader with a proven track record at UPMC in enhancing client relationships through exceptional decision-making and critical thinking ensuring dynamic client relationships. Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Encouraging manager and analytical problem-solver with talents for team building, motivating, and increasing team performance. Expert in strategic planning and issues resolution, I excel in fostering professional growth and negotiating favorable outcomes. Skilled in Microsoft Office Suite and CRM platforms, approach boosts operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Account Management, Director
UPMC
01.2019 - Current
- Developed high-performing team by providing mentorship, guidance, fostering open communication channels and opportunities for professional growth.
- Enhanced team collaboration through goal setting and performance evaluations.
- Worked closely with organizational leadership to guide operational strategy for account management and sales.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
Strategic Engagement Lead
Populytics- Lehigh Valley Health Network
08.2018 - 01.2019
- Leveraged industry-specific knowledge to provide strategic guidance on best practices for achieving client goals throughout engagement lifecycle.
- Developed and maintained strong relationships with external vendor, ensuring highest quality of service and support for clients throughout engagement process.
- Facilitated productive meetings with clients and team members to keep projects moving forward efficiently.
- Enhanced client satisfaction by effectively managing and prioritizing multiple engagements simultaneously.
Provider Network Management
Geisinger Health Plan
03.2018 - 08.2018
- Collaborated with cross-functional teams to develop strategies for optimizing provider networks.
- Streamlined operations for network expansion, identifying potential providers and negotiating contracts to onboard them efficiently.
- Provided change management expertise in health systems, provider organizations and physician practices.
Owner
Shane Davis Inc.
03.2013 - 01.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
MBA - Marketing
Capella University
Minneapolis, MN04.2025
BBA - Marketing
American InterContinental University
Schaumburg, IL11.2017
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Proficient in Microsoft Office Suite
- Proficient in various CRMs (Salesforce, SmartOffice)
- KPI Tracking
- Marketing Strategies
- Customer Service
- Decision-Making
- Issues Resolution
- Critical thinking
- Detail-oriented
Timeline
Account Management, Director
UPMC
01.2019 - Current
Strategic Engagement Lead
Populytics- Lehigh Valley Health Network
08.2018 - 01.2019
Provider Network Management
Geisinger Health Plan
03.2018 - 08.2018
Owner
Shane Davis Inc.
03.2013 - 01.2019
MBA - Marketing
Capella University
BBA - Marketing
American InterContinental University
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