Shane Forester

Assigned to client, American Electric Power, in Corpus Christi/ South Texas Service Area to assist nationwide distributed team in maintenance, life-cycle management, and incident resolution for enterprise servers. Then, reassigned to Cenovus project as hands/feet for life-cycle management replacement of WAPs across several customer locations in Ohio.

• Completed partial or full dismantling of Dell servers supporting Microsoft Azure Cloud Services to quickly repair or replace defective components and restore functionality.
• Updated MSTicket and ServiceNow Ticketing systems.
• Maintained Dell server repair parts stock, ordering new returning failed as per Dell warranty guidelines.
• Initiated process guide documentation development and updated existing documents.

• IT data center maintenance and secure data center infrastructure services for USAA.
• Lead Server role on Hardware Provisioning Team for USAA enterprise, responsibly managing server inventory, installations and maintenance for all makes/models enterprise wide.
• Conferred with server domain teams to assist in technological solutions.
• Proactively sought new methods and technologies to maintain network, infrastructure, and applications adhering to USAA rigor and established guidelines.
• Identified needs and implemented system monitoring, corrective action, system refreshes, hardware replacements, software upgrades, and application modifications.
• Performed troubleshoot of network, infrastructure, or application issues; identifying root cause, and establishing return to service.
• Evaluated, developed, implemented and documented risk mitigation strategies.
• Identified and proactively sought opportunities to implement process improvements, document technical diagrams, and procedures.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Managed multiple projects simultaneously using organizational and analytical skills.
• Strategically distributed administrative tasks amongst team members and provided guidance to promote performance.
• Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Office applications.

• Provided IT data center maintenance, hardware installation, and secure data center infrastructure services for USAA.
• Designed, analyzed, installed, tested, configured, and administered network, infrastructure, and servers - provided full range of testing, administration, and quality checks.
• Supported Cisco routers/switches and HP server technologies including implementation and support.

• Led five person team as Site Services personnel at Microsoft Data Center SN1/2.
• Diagnosed and executed resolution for network and server issues.
• Set up hardware and software in optimal configurations to meet network performance requirements.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

• Lead Site Technician overseeing daily operations for major network cable renovation at H.E.B. Data Center.
• Managed onsite materials, cable pathway design, installation, and weekly network cutover in live data center during project timeline.
• Installed data and fiber optic cable under raised-floor and across ladder rack, terminated and tested to NEC and BiCSi standards.
• Tested cables using tools such as multimeters, cable analyzers and optical time domain reflectometers.
• Successfully increased critically low airflow along sub-floor paths during migration onto new fiber trunks.

• Co-founded and managed all facets of day-to-day business operations for structured cable installation and renovation contracting company.
• Successfully performed system upgrades to CAT6 copper and 50 micron fiber optics for United States Postal Service across multiple states.
• Trained and motivated employees to perform daily business functions.
• Prepared job bids and provided satisfactory solutions for all customer issues and service inquiries.
• Ensured all projects were completed to quality standards, on time, and on budget.

• Maintained performance that was recognized by advancement to positions of increased responsibility.
• Managed installation team, ensured quality of materials used, and maintained technical responsibility for all project issues.
• Performed post-installation inspections and provided customers with final as-built drawings and manufacturer installation certifications.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
• Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets.
• Increased effectiveness of bidding processes by reviewing contractor scope and material take-offs from project drawings and technical specifications.
• Negotiated purchase of project materials and inventory required to meet production schedules.
• Sourced, vetted and managed vendors needed to accomplish project goals