Shane Forsythe
Spokane,WA
Summary
Dynamic manager with a proven track record at Daily Grind 12, enhancing operational efficiency and customer satisfaction. Skilled in analytical problem solving and effective time management, I successfully implemented training programs and streamlined processes, driving significant improvements in service quality and cost control. Committed to fostering strong client relationships and team leadership.
Overview
2026
2026
years of professional experience
Work History
Manager
Daily Grind 12
04.2021 - Current
- Oversaw daily operations, ensuring optimal workflow and resource allocation.
- Developed and implemented training programs for staff to enhance service efficiency.
- Analyzed customer feedback to improve service quality and operational processes.
- Collaborated with cross-functional teams to drive strategic initiatives and enhancements.
- Managed inventory levels, reducing waste through effective stock control practices.
- Monitored performance metrics, identifying areas for process improvement and cost reduction.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Senior Sales Executive
Poulsbo Rv
2019 - 07.2023
- Developed and implemented strategic sales plans to drive revenue growth and market expansion.
- Established and nurtured relationships with key clients, enhancing customer satisfaction and loyalty.
- Analyzed market trends and competitor activities to identify new business opportunities.
- Collaborated with cross-functional teams to deliver tailored solutions for client needs.
- Streamlined sales processes through the adoption of CRM systems, improving efficiency in lead management.
- Led negotiations on high-value contracts, ensuring favorable terms while maintaining client expectations.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Attained expert knowledge of industry competitors'' strengths and weaknesses, positioning our company''s offerings competitively in the marketplace.
- Championed a customer-centric approach within the sales team, fostering an environment where client satisfaction was always prioritized.
Education
Mental Health Counseling
Spokane Falls Community College
Spokane, WAHigh School Diploma -
Kennewick High
Kennewick, WA06.1995
Skills
- Client support
- Leadership skills
- Effective time management
- Decisive action
- Analytical problem solving
- Communication proficiency
Timeline
Manager
Daily Grind 12
04.2021 - Current
Senior Sales Executive
Poulsbo Rv
2019 - 07.2023
Mental Health Counseling
Spokane Falls Community College
High School Diploma -
Kennewick High
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