Shane Francis
Traverse City,MI
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
6
6
years of professional experience
Work History
Regional Sales Manager
Teltonika Networks
Traverse City, MI
11.2023 - Current
- Developed strategies and plans for regional sales growth.
- Conducted regular market research to identify customer needs and preferences.
- Monitored competitor activities and analyzed pricing trends in the region.
- Penetrated new markets by investigating competitor products, services and trends.
Channel Sales Specialist
FrontierUS
Traverse City, MI
11.2022 - 10.2023
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Negotiated contracts with clients to maximize profitability.
Director of Sales- Business
AT&T Corporate
Traverse City, MI
05.2021 - 11.2022
- Identified, developed and maintained relationships with key customers and partners.
- Managed a team of sales personnel to ensure performance goals were met or exceeded.
- Utilized CRM systems to track leads, manage accounts and monitor competitor activity.
- Provided regular training sessions for staff on sales techniques, product knowledge and customer service standards.
- Met and exceeded monthly quota's by 10% or more.
Business Solutions Executive
AT&T Mobility
Traverse City, MI
03.2021 - 05.2021
- Organized and facilitated regular meetings with senior management teams.
- Developed and maintained relationships with clients through regular communications, meetings and follow-up phone calls.
- Identified potential customers and developed strategies to target them effectively.
- Delivered product demonstrations and presentations to prospective customers.
Retail Sales Consultant
AT&T Mobility
Traverse City, MI
02.2019 - 03.2021
- Greeted customers in a friendly and professional manner.
- Provided product knowledge to customers on merchandise features, benefits, and quality.
- Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Assisted with stock replenishment of shelves and displays.
MSR
TBA Credit Union
Traverse City
02.2018 - 02.2019
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Education
Bachelor’s Degree in Business Leadership and Management -
Colorado Technical University
01.2023
Associate of Science -
Norhtwestern Michigan College
Traverse City, MISkills
- Salesforce (3 Years)
- Microsoft Office (8 Years)
- Adobe Systems (5 Years)
- Communications (7 Years)
- Technology Sales (4 Years)
- Business Sales (3 Years)
- Outside Sales (2 Years)
- Cold Calling (3 years)
- Marketing (2 Years)
- Sales Management (2 Years)
- Oracle NetSuite (1 Year)
References
- Marc Judge, Traverse City State Bank/ Independent bank, VP Community Banker, (231)590-9001
- Jeff Pasche, Raymond James, Senior VP/ Complex Manager, (231)642-6422
- Jeff Busch, CEO of Phoenix Salons, (214)529-8527
Accomplishments
- #2 sales rep in the nation for AT&T Retail.
- Recognized by the CEO of AT&T Business for my sales.
- Generated $1.2 million in AAR in my first 6 months at FrontierUS
Timeline
Regional Sales Manager
Teltonika Networks
11.2023 - Current
Channel Sales Specialist
FrontierUS
11.2022 - 10.2023
Director of Sales- Business
AT&T Corporate
05.2021 - 11.2022
Business Solutions Executive
AT&T Mobility
03.2021 - 05.2021
Retail Sales Consultant
AT&T Mobility
02.2019 - 03.2021
MSR
TBA Credit Union
02.2018 - 02.2019
Bachelor’s Degree in Business Leadership and Management -
Colorado Technical University
Associate of Science -
Norhtwestern Michigan College
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