Shane Hallowell
Vancouver,WASHINGTON
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Reliable resturant server with solid background in providing high-quality service in busy restaurant environments. Skilled in multitasking and maintaining positive dining experience for guests. Demonstrated expertise in handling customer inquiries and resolving issues promptly and efficiently. Proven ability to collaborate with team members and adapt to fast-paced settings.
Work History
SERVER , Caterer
Famous Dave's Bar-B-Que
Cascade Station
05 2021 - 08 2026
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to coordinate food preparation and presentation standards.
- Implemented upselling techniques, boosting average table sales through effective communication.
- Addressed customer inquiries and resolved complaints swiftly to maintain positive dining experiences.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
Sales, Telemarketing
Stone Ridge Payments
Vancouver' Washington
06 2017 - 03 2020
- Role : Merchant Services ,Marketing ,and Sales.
- Analyzed market trends to inform product positioning and promotional strategies, driving customer engagement.
- Fostered relationships with key clients, resulting in increased loyalty and repeat business.
- Collaborated with marketing teams to align campaigns with sales objectives, maximizing outreach efforts.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Laborer, Sales
J S R Home Improvements
Brush Prairie, Washington
07 2014 - 10 2016
- Role : Installed Windows on residential houses.
- Conducted routine maintenance on tools and equipment, prolonging lifespan and reliability.
- Assisted in loading and unloading materials, ensuring proper handling and inventory management.
- Followed safety protocols to maintain a secure work environment and minimize accidents.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Operated heavy machinery to facilitate efficient material handling and transport.
- Helped with erecting scaffolding and ladders.
Cocktail Server
Who Song & Larrys
Vancouver, Washington
07 2010 - 01 2014
- Trained and mentored new staff on cocktail preparation and serving techniques.
- Implemented efficient workflow processes, enhancing service speed and accuracy.
- Resolved guest complaints promptly, ensuring satisfaction and loyalty retention.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Maintained a clean and organized bar area, ensuring efficient service and a pleasant atmosphere for patrons.
- Increased repeat business by mastering the art of upselling and suggesting signature cocktails to customers.
- Collaborated with bartenders to ensure seamless communication and teamwork during high-volume shifts.
Education
High School Diploma - General Credits, Symphonic Choir
06.2002
Skills
- Hospitality service expertise
- Relationship building
- Bar terminology
- POS system expertise
- Order accuracy
- Food running
- Knowledge of Identification regulations
- High-volume dining
- Food and beverage pairings
- Item promotion
Accomplishments
- Achieved head closing server by completing and checking servers out with accuracy and efficiency.
- Documented and resolved high profit sales which led to great comission.
Timeline
SERVER , Caterer - Famous Dave's Bar-B-Que
05 2021 - 08 2026
Sales, Telemarketing - Stone Ridge Payments
06 2017 - 03 2020
Laborer, Sales - J S R Home Improvements
07 2014 - 10 2016
Cocktail Server - Who Song & Larrys
07 2010 - 01 2014
Prairie High-school - High School Diploma, General Credits, Symphonic Choir