Shane Harter
Lakeland
Summary
Innovative Cook Trainer known for high productivity and efficiency in task completion. Skilled in menu development, kitchen equipment use, and health code compliance, ensuring smooth kitchen operations. Excel in communication, leadership, and time management, contributing to successful team performance and training outcomes.
Overview
21
21
years of professional experience
1992
1992
years of post-secondary education
1
1
Certification
Work History
Cook/Trainer Coordinator
Hooters
Lakeland
03.2021 - Current
- Trained new kitchen staff on food preparation and safety procedures.
- Demonstrated cooking techniques for menu items to enhance staff skills.
- Coordinated daily kitchen operations to ensure efficient food service.
Cook/Trainer
LEGOLAND Florida
Winter Haven
11.2020 - 03.2021
- Developed training materials for new cooking staff at a family entertainment destination.
- Facilitated hands-on cooking demonstrations to enhance culinary skills and techniques.
- Collaborated with kitchen management to improve food safety and sanitation practices.
2nd Cook/Cook/Trainer
Universal Studios Orlando
Orlando
10.2015 - 11.2018
- Prepared diverse menu items for various dining outlets in a fast-paced environment.
- Collaborated with team members to ensure timely meal service and high-quality standards.
- Maintained cleanliness and organization of kitchen work areas and equipment.
- Prepared ingredients and meals according to standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen tools and workstations daily.
- Assisted senior chefs in menu planning and food preparation techniques.
- Ensured compliance with health and safety regulations during food handling.
- Collaborated with kitchen staff to streamline cooking processes for efficiency.
- Demonstrated proper cooking techniques to junior kitchen team members effectively.
- Monitored inventory levels and reported shortages to management regularly.
- Participated in tastings and provided feedback on menu items for improvement.
- Prepared food items according to recipes and standards.
- Communicated effectively with wait staff regarding order status updates.
- Demonstrated knowledge of safe food handling practices and techniques.
- Planned weekly menus incorporating local produce when available.
- Collaborated with other chefs to create innovative dishes that met customer needs.
- Developed recipes for various dishes, including appetizers and entrees.
- Instructed new staff on proper preparation methods for menu items.
- Implemented cost saving measures without sacrificing quality or taste of dishes.
- Organized buffet tables for special events as needed.
- Managed multiple tasks in a fast-paced environment while meeting deadlines.
- Set up stations before service time including stocking ingredients and utensils.
- Followed sanitation guidelines set by health department regulations.
- Monitored temperatures of ovens, grills, fryers, and other cooking equipment during use.
- Conducted inventory of kitchen items and equipment to ensure adequate stock levels.
- Trained line cooks in proper knife handling techniques and safety regulations.
- Assisted in ordering food supplies and ingredients.
- Assisted with menu planning based on seasonal availability of ingredients.
- Identified recipe ingredients and made sure each was prepared for professionals.
- Handled food deliveries and made sure all items were processed and then placed into inventory.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Rotated food stocks, using older items first and tossing expired products.
- Maintained cleanliness of work areas, utensils, and equipment throughout the day.
- Kept kitchen properly cleaned and maintained and all items put away after use.
Customer Service Representative
Ally Bank
Lakeland
08.2014 - 10.2015
- Assisted customers with account inquiries and transaction issues.
- Educated clients on banking products and services options.
- Resolved customer complaints through effective communication skills.
- Utilized banking software to manage customer accounts efficiently.
- Provided feedback to improve customer service protocols and training materials.
Customer Service Manager
Walmart
Lakeland
01.2005 - 11.2011
- Managed customer inquiries and resolved issues efficiently.
- Trained and mentored team members on service standards.
- Implemented new procedures to enhance customer satisfaction.
- Oversaw scheduling and staffing for optimal coverage.
- Ensured compliance with company policies and procedures consistently.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
GED
Lakeland, FLSkills
- Food preparation
- Cooking techniques
- Food safety
- Kitchen operations
- Friendly customer service
- Ability to relate with customers
Certification
- Serve Safe
Accomplishments
- Won several employee of the month awards
- Won fastest advancement award at Universal
Affiliations
- Coach U10 Soccer and Baseball
Timeline
Cook/Trainer Coordinator
Hooters
03.2021 - Current
Cook/Trainer
LEGOLAND Florida
11.2020 - 03.2021
2nd Cook/Cook/Trainer
Universal Studios Orlando
10.2015 - 11.2018
Customer Service Representative
Ally Bank
08.2014 - 10.2015
Customer Service Manager
Walmart
01.2005 - 11.2011
GED