Shane Holland
Long Beach,CA
Summary
Proven leader in operations management, adept in team leadership and operational efficiency, significantly enhanced performance outcomes at Veoride. Expertise in HR management and Microsoft Office, fostering accountability and driving organizational growth. Achieved a notable increase in employee satisfaction and customer service levels, leveraging problem-solving skills for continuous improvement.
Overview
12
12
years of professional experience
Work History
Operations Manager
Veoride
01.2022 - 06.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Cage Manager
Maverick Gaming
09.2019 - 06.2020
- Spearheaded process improvements by analyzing transaction data trends to identify inefficiencies within the existing system.
- Established a culture of accountability and transparency, fostering trust among team members and promoting high levels of performance.
- Conducted regular audits of cage inventory, maintaining accuracy in financial reporting and identifying potential areas for improvement.
- Collaborated with other departments to optimize overall casino operations, fostering a positive work environment and enhancing customer satisfaction levels.
Job Coach
Friends Of Broomfield
09.2018 - 09.2019
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Developed and maintained relationships with community resources to support job coaching.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and selfconfidence.
General Manager
Denver Beer Company
04.2017 - 09.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Director of Operations
Elwha River Casino
01.2015 - 03.2017
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Cage Manager
The Point Casino
01.2012 - 01.2015
- Collaborated with other departments to optimize overall casino operations, fostering a positive work environment and enhancing customer satisfaction levels.
- Conducted regular audits of cage inventory, maintaining accuracy in financial reporting and identifying potential areas for improvement.
- Established a culture of accountability and transparency, fostering trust among team members and promoting high levels of performance.
- Spearheaded process improvements by analyzing transaction data trends to identify inefficiencies within the existing system.
Education
Associate of Arts - Tourism And Travel Marketing
University of Phoenix
Tempe, AZ05.2016
No Degree - Life Skills And Leadership Master
Rapport Leadership International
Las Vegas, NV05.2015
No Degree - Organizational Leadership
Dale Carnegie Center of Excellence - NYC/Westchester
New York, NY06.2013
High School Diploma -
Centennial High School
Corona, CA06.1992
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- HR Management
- Microsoft Office
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
Timeline
Operations Manager
Veoride
01.2022 - 06.2024
Cage Manager
Maverick Gaming
09.2019 - 06.2020
Job Coach
Friends Of Broomfield
09.2018 - 09.2019
General Manager
Denver Beer Company
04.2017 - 09.2018
Director of Operations
Elwha River Casino
01.2015 - 03.2017
Cage Manager
The Point Casino
01.2012 - 01.2015
Associate of Arts - Tourism And Travel Marketing
University of Phoenix
No Degree - Life Skills And Leadership Master
Rapport Leadership International
No Degree - Organizational Leadership
Dale Carnegie Center of Excellence - NYC/Westchester
High School Diploma -
Centennial High School
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