Shane Hovhannissian
Ansonia,CT
Summary
Skilled Service Technician Supervisor boasting robust background in overseeing and training technical teams. Strong leadership skills with focus on enhancing productivity, reducing downtime and ensuring high customer satisfaction levels. Notable success in implementing preventive maintenance plans, improving operational efficiency and troubleshooting complex service issues. Adept at maintaining quality standards while adhering to necessary safety protocols.
Overview
26
26
years of professional experience
Work History
VP Sales & Service
MH&B LLC
Milford, CT
12.2014 - Current
- As VP of Sales and service i was in charge of the following tasks
- Taking Calls and emails from Customers
- Travel to and complete service calls
- Taking parts orders by phone and Email filling orders and shipping
- Quoting customers for future jobs
- Phone tech support for other companies
- preparing parts and materials for jobs with some fabrication for some jobs
- Ordering parts and materials for jobs
Service Tech
DHD windows and doors
Monroe, CT
10.2003 - 12.2014
- Troubleshot, diagnosed and resolved complex customer issues with minimal guidance.
- Maintained accurate records of service calls, parts used, time spent.
- Assisted junior technicians with installation and repair services as needed.
- Ensured quality assurance standards were met during all service activities.
- Conducted training sessions for new technicians on proper use of tools and equipment.
Automotive Technician
Fitzpatrick Chrysler Jeep
Ansonia, CT
03.1999 - 10.2003
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Inspected vehicle engines and other components to identify potential issues.
Education
Automotive Technology
Emmett O'Brien Technical High School
Ansonia, CT06-2001
Skills
- Operations Management
- Performance Improvement
- Operations Oversight
- Office Administration
- Technical Support
- Scheduling
Timeline
VP Sales & Service
MH&B LLC
12.2014 - Current
Service Tech
DHD windows and doors
10.2003 - 12.2014
Automotive Technician
Fitzpatrick Chrysler Jeep
03.1999 - 10.2003
Automotive Technology
Emmett O'Brien Technical High School
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