Shane Jackson
hendersonville,North Carolina
Summary
Dynamic leader with a successful background in retail operations, skilled in strategic planning and team development. Focus on achieving high customer satisfaction and enhancing team performance through effective training and mentoring. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Service Technician
Noble Pest solutions
Hendersonville, North Carolina
07.2025 - Current
- Installed pest control systems in residential and commercial properties.
- Conducted routine inspections for pest activity and potential entry points.
- Applied treatments following safety protocols and environmental guidelines.
- Educated clients on pest prevention and control strategies.
- Documented service visits accurately in company software systems.
- Trained new team members on service processes to increase productivity.
- Maintained certifications and completed training on systems and components.
Senior Team Leader
Chick-fil-A
03.2020 - 07.2025
- Set clear team goals and delegated tasks and set deadlines.
- Developed comprehensive training programs to equip team members with the necessary skills for success in their roles.
- Produced comprehensive activity reports and forecasts to track team performance and inform strategic decisions.
- Mentored junior team members, fostering their professional growth and aligning their goals with team objectives.
- Oversaw the successful execution of multiple projects by effectively managing risks and addressing potential issues proactively.
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
- Achieved customer satisfaction targets consistently by ensuring timely delivery of high-quality products or services according to specifications.
- Oversaw inventory levels and stock management to ensure adequate supplies. and kept detailed records of inventory use and sales.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Built a cohesive team culture by recognizing individual achievements while emphasizing collective success as the ultimate goal.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected and organized data for input into digital database to ensure accuracy. into digital database.
- Managed high-performing teams to deliver exceptional results on time and within budget constraints.
- Identified specific training needs of team members through assessment and observation. and provided coaching.
- Promoted a culture of continuous learning by encouraging professional development opportunities. of continuous learning, fostering an environment conducive to professional growth and development.
- Detected and documented stock imperfections during regular quality inspections., assigned grades, and noted production concerns based on regular inspections.
- Implemented data-driven decision-making processes, leveraging analytics tools for informed business decisions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Streamlined internal processes to enhance project workflows and improve overall operational efficiency.
- Developed and executed training programs that significantly improved team skills and morale.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
Assistant Store Manager
WALMART
10.2019 - 03.2020
- Resolved customer issues to support team members and uphold high standards of customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised and assessed staff performance to develop skills, meet daily objectives, and facilitate career advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Performed regular performance evaluations and provided constructive feedback, fostering continuous improvement among team members.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Asset Protection Manager
Walmart
03.2006 - 10.2019
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Reviewed and updated store security policies and procedures.
- Evaluated existing security infrastructure, recommending upgrades or enhancements as necessary to maintain a robust defense against potential threats.
- Enhanced overall asset protection by implementing effective security measures and loss prevention strategies.
- Partnered with local law enforcement agencies to share information about potential threats or suspicious activity in the area.
- Performed thorough cash audits and deposit investigations.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Collaborated with law enforcement to report crime and suspicious activity.
- Installed and maintained covert security equipment.
- Monitored store surveillance cameras to detect suspicious behavior.
- Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
- Conducted thorough investigations into suspected cases of internal theft, resulting in the identification and remediation of vulnerabilities within the organization.
- Coordinated with legal team to draft contracts and legal documents.
- Streamlined reporting processes to facilitate better communication between departments regarding potential risks or incidents.
- Implemented access control systems to safeguard sensitive areas of the business from unauthorized entry or tampering.
- Contributed to strategic planning initiatives by providing expert insight into emerging trends in asset protection technology and methodologies.
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Created and maintained records of security incidents and investigations.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Monitored paperwork procedures to prevent error-related losses.
- Fostered strong relationships with vendors and suppliers, ensuring they were aware of the organization''s expectations around security and loss prevention.
- Controlled reduction of loss inventory by protecting company assets.
- Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
- Improved inventory accuracy by overseeing regular cycle counts and addressing discrepancies in a timely manner.
- Leveraged data analysis tools to identify trends in theft or loss, enabling targeted interventions that yielded significant improvements in asset protection outcomes.
- Established clear performance metrics for asset protection personnel, fostering an environment of accountability and continuous improvement among team members.
- Wrote reports for internal and external crime, burglary, or theft.
- Oversaw incident response efforts, coordinating resources effectively during emergency situations to minimize losses or damage sustained by the company.
- Reduced instances of theft by conducting regular audits, monitoring surveillance systems, and training staff on best practices.
- Monitored compliance with relevant laws, regulations, and company policies related to asset protection, addressing any areas of non-compliance promptly and decisively.
- Reviewed tracking system information to uncover and successfully pursue over $[Amount] in overcharged claims.
- Led regular meetings with key stakeholders to review the effectiveness of asset protection initiatives and discuss opportunities for further enhancement.
- Participated in securing special projects to aid division with better practice delivery.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Built cross-functional relationships with business partners to reduce losses.
- Achieved [Number]% security increase by implementing customer and associate safety protocols.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate of Applied Science - CYBERSECURITY
Blue Ridge Community College
Flat Rock, NC07-2025
High School Diploma -
East Henderson High School
East Flat Rock, NC06-1996
Skills
- Organizational Skills
- Pest control techniques
- Safety protocol adherence
- Customer education
- Equipment installation
- Treatment application
- Inventory management
- Customer relationship management
- Problem solving
- Effective communication
- Team training
- Time management
- Employee mentoring
- Complex repair planning
- Supply chain coordination
- Work documentation
- Continuous learning
- Troubleshooting and Diagnostics
- Problem and issue resolution
- Project management
- Document management
- Inventory control
Accomplishments
- Supervised team of 200 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- wicklander-Zaliswki
Timeline
Service Technician
Noble Pest solutions
07.2025 - Current
Senior Team Leader
Chick-fil-A
03.2020 - 07.2025
Assistant Store Manager
WALMART
10.2019 - 03.2020
Asset Protection Manager
Walmart
03.2006 - 10.2019
Associate of Applied Science - CYBERSECURITY
Blue Ridge Community College
High School Diploma -
East Henderson High School