Shane Lilley
Poolville,TX
Summary
Dynamic Operations Manager with a proven track record at Hungry Horse LLC, excelling in customer service and effective time management. Spearheaded initiatives that enhanced accountability and improved performance outcomes, while successfully managing project deliverables. A proactive self-starter committed to deadlines, ensuring optimal equipment functionality and fostering strong client relationships.
Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.
Overview
13
13
years of professional experience
Work History
Operations Manager
Hungry Horse LLC
Lovington, NM
01.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed construction team operations to achieve timely and accurate delivery of services.
- Oversaw equipment maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Interacted well with customers to build connections and nurture relationships.
- Achieved higher bid success rates by developing and implementing effective bidding processes.
Project Manager
Lumen Technologies
Broomfield, CO
05.2014 - 12.2018
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Negotiated and managed third-party contracts related to project deliverables.
Equipment Operator
Baker Hughes Inc
Brighton, CO
09.2012 - 04.2014
- Operated range of heavy equipment on regular basis with advanced skill.
- Maintained and cleaned equipment after each job and inspected.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
Education
No Degree - Fire Science
Central New Mexico Community College
Albuquerque, NMHigh School Diploma -
Vasquez Highschool
Acton, CA06-2008
Skills
- Customer service
- Client relationships
- Effective time management
- Problem-solving
- Proactive self-starter
- Detail-oriented mindset
- Timely decision-making
- Commitment to deadlines
Timeline
Operations Manager
Hungry Horse LLC
01.2019 - Current
Project Manager
Lumen Technologies
05.2014 - 12.2018
Equipment Operator
Baker Hughes Inc
09.2012 - 04.2014
No Degree - Fire Science
Central New Mexico Community College
High School Diploma -
Vasquez Highschool