Shane Long
Brighton,CO
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
13
13
years of professional experience
Work History
Franchise Consultant
The UPS Store Inc.
04.2024 - Current
- Analyze data and develop actionable recommendations to drive growth.
- Serve as a liaison between corporate headquarters and individual franchisees, addressing concerns and facilitating communication to enhance overall performance.
- Evaluate prospective franchisee qualifications through rigorous screening processes, assessing financial capabilities, business acumen, and alignment with brand values.
- Provide ongoing performance evaluations for existing franchisees to identify areas of strength and opportunity for improvement.
- Develop customized business plans for each franchise location based on unique market conditions, demographic trends, and competition analysis.
Business Manager
Living Spaces
09.2023 - 09.2024
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Assisted with hiring process and training of new employees.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
Sales Manager
Staples
08.2022 - 07.2023
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Flagship Store Manager
FedEx Office Print & Ship Center
04.2012 - 07.2022
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships with key stakeholders.
- Achieved sales targets consistently by monitoring KPIs closely and taking corrective action as needed.
- Enhanced brand image by consistently maintaining high standards of visual merchandising and store cleanliness.
- Improved customer satisfaction scores with attentive service and prompt resolution of concerns.
- Fostered an inclusive environment where diverse perspectives were valued and embraced for greater team success.
- Boosted employee retention rates through effective motivation, recognition, and development programs.
Skills
- Operations management
- Performance improvement
- Business coaching
- Team collaboration
- Effective communication
- Relationship building
- Business analysis
- Organizational development
Timeline
Franchise Consultant
The UPS Store Inc.
04.2024 - Current
Business Manager
Living Spaces
09.2023 - 09.2024
Sales Manager
Staples
08.2022 - 07.2023
Flagship Store Manager
FedEx Office Print & Ship Center
04.2012 - 07.2022
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