Summary
Overview
Work History
Education
Skills
Timeline
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Shane Mahoney

Shane Mahoney

Kalamazoo,MI

Summary

Diligent professional offering 7 years of experience in aggressively promoting and selling SaaS products to achieve company quotas and expectations, often times ranking very highly in Regional and National standings. Accommodating, welcoming and skilled in recommending products based on individual requirements. Proficient in Microsoft Office Suite, Google Drive, Adobe Creative Cloud (specifically Photoshop, After Effects, and Premiere Pro), Salesforce, AWS, Dropbox, Zoom, Cisco, Cradlepoint Netcloud, and Twilio.

Overview

7
7
years of professional experience

Work History

Personal Loan Specialist

OneMain Financial
05.2024 - Current
  • Assisted clients with financial planning, offering guidance on debt management and budgeting strategies.
  • Increased loan volume by identifying new business opportunities through networking events and community outreach efforts.
  • Streamlined application processes for increased customer satisfaction and timely loan disbursements.
  • Maintained up-to-date knowledge of industry trends, ensuring accurate information was provided to clients.
  • Developed strong relationships with customers, fostering trust in our services and increasing repeat business.

Sales Representative

Credit Sage
11.2023 - 04.2024
  • Post-Sales Support
  • Customer Success Management
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Prepared services for purchase.

Customer Care Team Lead

General Motors Co
07.2022 - 11.2023
  • Educated customers where applicable to alleviate need for future contact regarding warranties, recalls, and possible reimbursement associated with repairs.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • Surpassed quality target (receiving a 100% customer handling skillset through N.I.C.E's automated grading system for the final 5 months of my employment) by working through scripted response plans and applying personal knowledge base to resolve concerns.

Sales Lead

DH Wireless Solutions
02.2018 - 01.2022
  • Maintained database of customer and sales information using SalesForce software.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.

Education

High School Diploma -

Harper Creek
Battle Creek, MI
05.2017

Skills

  • Account Development
  • Sales Closing
  • Windows Office 365
  • Google Suite

Timeline

Personal Loan Specialist

OneMain Financial
05.2024 - Current

Sales Representative

Credit Sage
11.2023 - 04.2024

Customer Care Team Lead

General Motors Co
07.2022 - 11.2023

Sales Lead

DH Wireless Solutions
02.2018 - 01.2022

High School Diploma -

Harper Creek

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