Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shane McGuire

Rohnert Park,CA

Summary

Seasoned Operations Manager with a proven track record at Office Depot, adept in conflict resolution and maintaining high customer satisfaction. Expert in enhancing team performance and efficiency, showcasing excellent problem-solving abilities and attention to detail. Successfully boosted sales and streamlined operations, demonstrating exceptional multitasking and performance monitoring skills.

Overview

10
10
years of professional experience

Work History

Hotel Front Desk Ambassador

Graton
Rohnert Park, CA
09.2024 - Current
  • Delivered exceptional customer service, addressing client needs and enhancing guest satisfaction.
  • Greeted and welcomed guest in a professional manner while managing multiple tasks simultaneously.
  • Coordinated with housekeeping to guarantee timely room readiness for arriving guests, ensuring seamless check-in experience.
  • Handled phone inquiries, efficiently directing calls to appropriate departments for prompt assistance.
  • Maintained front desk area, ensuring cleanliness and organization at all times.
  • Assisted in training new staff on front desk procedures and customer service standards.

Operations Manager

Office Depot
Rohnert Park, CA
01.2016 - 01.2020
  • Managed daily operations across multiple departments, ensuring streamlined processes and resource allocation.
  • Managed store sales to drive profitability and meet financial goals.
  • Developed team through active involvement in hiring, coaching, and performance management, fostering a skilled workforce.
  • Guided associates in resolving complex issues, enhancing problem-solving capabilities and team cohesion.
  • Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
  • Prepared staff work schedules and assigned specific duties.
  • Cash office/Guarda.

Education

High School Diploma -

John Adams
09-2007

Skills

  • Problem-solving abilities
  • Attention to Detail
  • Performance Evaluations
  • Employee Scheduling
  • Multitasking
  • Performance monitoring
  • Staff training
  • Team collaboration
  • Effective communication
  • Team player mentality

Accomplishments

  • Operations Manager of the year 2016

Timeline

Hotel Front Desk Ambassador

Graton
09.2024 - Current

Operations Manager

Office Depot
01.2016 - 01.2020

High School Diploma -

John Adams
Shane McGuire