Shane Medlin
Your Mobile Technician
Roxboro,NC
28
years of professional experience
Experienced Service Manager with a strong background in service scheduling, inventory control, and team supervision. Focused on performance metrics, complaint resolution, and efficient operations that improve customer satisfaction.
Work History
Service Manager
6 Years 9 Months- Led team to achieve performance targets through effective coaching and support.
- Monitored team metrics to identify improvement areas and implemented targeted solutions.
- Implemented best practices to streamline operations and improve service quality.
- Resolved customer complaints promptly to enhance satisfaction and retention.
- Managed inventory levels of parts to ensure timely service for customer needs.
- Created written estimates and obtained customer consent to proceed.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
Director of Daily Operations
3 Years 11 Months- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Operations Coordinator
16 Years 10 Months- Communicated with nurses, physicians, and administrative teams.
- Prepared reports, logs, and operational files for review.
- Resolved scheduling conflicts and updated workflow changes.
- Coordinated daily operations activities and assigned tasks to staff members.
- Maintained accurate records of all operational activities.
- Conducted training sessions for new employees on operational procedures.
- Assisted with the organization and execution of operational processes.
- Implemented safety protocols to maintain a safe working environment.
- Evaluated and improved existing operational systems and procedures.
- Organized meetings, conferences, and other events related to operations.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
High School Diploma
Skills
Service scheduling
Inventory management
Estimate preparation
Performance metrics
Complaint resolution
Team supervision
Timeline
Service Manager
Your Mobile Technician
01.2020 - CurrentRead More
Director of Daily Operations
Sam's Bottle Shop
02.2016 - 01.2020Read More
Operations Coordinator
Duke Medical Center
04.1999 - 02.2016Read More
Southern High School
High School Diploma
Read More