Shane Miller
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
13
13
years of professional experience
2003
2003
years of post-secondary education
Work History
Store Manager
Spectrum
Dunkirk
10.2020 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and mentored staff to improve customer service skills.
- Oversaw inventory management and implemented stock replenishment procedures.
Debt Collection Specialist
North star location services
Olean
11.2019 - 10.2020
- Managed accounts to ensure timely debt recovery and compliance with regulations.
- Conducted negotiations with clients to arrange payment plans and settlements.
- Utilized collection software to track communications and account statuses efficiently.
Restaurant Manager
Perkins Family Restaurant
Bradford
03.2019 - 09.2020
- Managed daily operations to ensure smooth restaurant service.
- Trained and supervised staff to maintain high service standards.
- Oversaw inventory management and ordering of supplies.
Merchandising Manager
Rug Doctor
Dallas
01.2018 - 03.2019
- Developed merchandising strategies for product placement and brand visibility.
- Managed inventory levels to ensure optimal stock availability across locations.
- Collaborated with marketing teams to create promotional displays and campaigns.
Production Manager
Stauffer's
Rochester
06.2016 - 01.2018
- Supervised team members to ensure adherence to safety protocols.
- Coordinated equipment maintenance to minimize downtime in production lines.
General Manager
Chik-Fil-A
Rochester
02.2013 - 11.2016
- Managed daily operations to ensure smooth restaurant function.
- Trained and supervised staff to maintain high service standards.
- Implemented inventory control measures to optimize stock levels.
Education
Associates in Business Management -
Coastal Carolina University
Conway, SC 12.2003 - 01.2006
Olean High School
Olean, NYSkills
- Inventory management
- Staff training
- Customer service
- Sales forecasting
- Managed large numbers of employees
- Great under pressure
- US Marine leadership training
U.S. Marine Corps veteran
- Served from 2002-2006
- Served as military police/warehouse manager in the later part of my contract.
- Many hours of leadership classes.
Timeline
Store Manager
Spectrum
10.2020 - Current
Debt Collection Specialist
North star location services
11.2019 - 10.2020
Restaurant Manager
Perkins Family Restaurant
03.2019 - 09.2020
Merchandising Manager
Rug Doctor
01.2018 - 03.2019
Production Manager
Stauffer's
06.2016 - 01.2018
General Manager
Chik-Fil-A
02.2013 - 11.2016
Associates in Business Management -
Coastal Carolina University
12.2003 - 01.2006
Olean High School