Shane Murphy
Millington,MI
Summary
Dynamic leader with a proven track record at Clean Harbors, enhancing team productivity and customer satisfaction through effective problem-solving and motivational techniques. Excelled in employee development and complex problem-solving, significantly improving operational efficiency. Skilled in verbal and written communication, consistently exceeding performance metrics without compromising quality or safety.
Overview
9
9
years of professional experience
Work History
Lead Supervisor
Clean Harbors
08.2023 - Current
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Delivered superior customer service in every interaction and skillfully resolved conflicts
- Supported maintenance and production to help improve quality
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Order Picker
Coca-Cola
10.2019 - 08.2023
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Supervisor
HydroChemPSC Industrial Services
04.2016 - 09.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Supported maintenance and production to help improve and maintain quality
Education
GED -
Mott Adult High School
Flint, MI06-2008
Skills
- Team management
- Motivational techniques
- Employee engagement
- Employee development
- Complex Problem-solving
- Task delegation
- Goal oriented
- Expectation setting
- Staff discipline
- Verbal and written communication
- Staff training
- Attention to detail
- Quick Learner
Timeline
Lead Supervisor
Clean Harbors
08.2023 - Current
Order Picker
Coca-Cola
10.2019 - 08.2023
Supervisor
HydroChemPSC Industrial Services
04.2016 - 09.2019
GED -
Mott Adult High School
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