Shane Mutter
Elizabethton,TN
Summary
Detail-oriented professional with extensive experience in customer support and property management. Proven expertise in conflict resolution and time management, utilizing CRM software to enhance service delivery. Dedicated to maintaining high service quality and promoting positive customer interactions.
Overview
11
11
years of professional experience
Work History
Rental Property Manager
Self Employed
Elizabethton, Tennessee
09.2024 - Current
- Coordinated property maintenance and repairs with service providers.
- Communicated with guests to address concerns regarding housekeeping services.
- Trained and mentored new housekeeping staff on operational procedures.
Customer Support Advisor
General Motors Co
Bristol, TN
07.2018 - 09.2024
- Assisted customers with inquiries regarding vehicle features and services.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained knowledge of product offerings and technical specifications for accurate support.
Industrial Welding and Fabrication
Appalachian Plastics
Glade Spring, Virginia
07.2014 - 07.2018
- Operated welding equipment and maintained tools for optimal performance.
- Conducted quality inspections on fabricated parts for compliance with standards.
- Adhered to safety protocols and maintained a clean work environment.
Education
High School Diploma -
Marion Senior High School
Marion, Va05-2008
Some College (No Degree) - Welding
Northeast State Community College
Blountville, TNSkills
- Customer relationship management
- Conflict resolution
- Service quality assurance
- Attention to detail
- Time management
- CRM software
References
References available upon request.
Timeline
Rental Property Manager
Self Employed
09.2024 - Current
Customer Support Advisor
General Motors Co
07.2018 - 09.2024
Industrial Welding and Fabrication
Appalachian Plastics
07.2014 - 07.2018
High School Diploma -
Marion Senior High School
Some College (No Degree) - Welding
Northeast State Community College