SHANE O'BRIEN
Glendale,AZ
Summary
Dedicated team player on maintaining high standards of compliance and service while exceeding sales objectives. Reliable professional dedicated to overcoming any challenge and supporting all business needs as part of first-rate team. Dependable parts sales professional with team player mentality and focus on maximizing revenue and customer satisfaction. Seeks out opportunities to increase sales and promote customer loyalty.
Overview
11
11
years of professional experience
Work History
Service Manager
Brakes Plus
Goodyear, AZ
08.2024 - 12.2025
- Led service team to achieve operational excellence through effective training and performance monitoring.
- Implemented process improvements that enhanced customer satisfaction and streamlined service operations.
- Developed and managed service schedules, ensuring timely completion of vehicle maintenance and repairs.
- Analyzed service metrics to identify trends, inform decision-making, and optimize resource allocation.
Parts Counter Associate
RideNow Powersports Goodyear
Goodyear, AZ
06.2021 - 07.2024
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Received, examined and reshelved returned parts.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Opened crates to replenish stocked items in proper aisles.
- Assisted with cycle counting for inventory control.
- Optimized team effectiveness by personally working with new hires regarding compliance, sales and service standards.
- Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
Parts Manager
O'Reilly Auto Parts
Peoria, AZ
07.2014 - 08.2018
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Managed employee schedules and daily assignments.
- Controlled daily parts program activities to improve sales and inventory management.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Organized and updated schedules to optimize coverage for expected customer demands.
Education
High School Diploma -
Centennial High School
Peoria, AZ05.2013
Skills
- Problem-Solving Skills
- Training and Coaching
- Complaint Handling
- Team Management
Education and Training
High School Diploma - Centennial High School 2013.
Timeline
Service Manager
Brakes Plus
08.2024 - 12.2025
Parts Counter Associate
RideNow Powersports Goodyear
06.2021 - 07.2024
Parts Manager
O'Reilly Auto Parts
07.2014 - 08.2018
High School Diploma -
Centennial High School