Shane Queen
Hobart,NY
Summary
Results-driven Sales and Production Manager with expertise in relationship building and customer satisfaction. Proven track record in managing project timelines and budgets while enhancing client loyalty through effective negotiation.
Overview
13
13
years of professional experience
Work History
Sales Manager and Production Manager
Connect Rebuilds
02.2023 - Current
- Developed and implemented effective sales strategies to enhance client engagement.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Established strong relationships with key clients, resulting in increased customer loyalty.
- Managed project timelines and budgets, ensuring adherence to specifications and standards.
- Fostered client relationships through effective communication, addressing concerns promptly to enhance satisfaction.
- Put together estimates, specifications, and other project documents.
- Hired and oversaw subcontractors to meet project needs.
Sales Manager
MZ Rebuilds
01.2020 - 01.2023
- Developed strong customer relationships through personalized service and follow-up communications.
- Engaged with clients and project managers to ensure development of accurate project estimates for effective project planning.
- Managed subcontractor coordination to ensure timely project completion.
- Managed all phases of project execution, facilitating timely delivery and adherence to specifications.
General Contractor
Carolina's Construction
10.2015 - 07.2019
- Managed multiple construction projects from inception to completion, ensuring adherence to timelines and budgets.
- Developed and implemented safety protocols, reducing workplace incidents and enhancing team compliance with regulations.
- Conducted regular site inspections to ensure compliance with building codes, safety regulations, and design specifications.
- Hired and oversaw subcontractors to meet project needs.
- Completed projects on time and within budget through meticulous scheduling and coordination of resources.
Construction Technician
Osprey Construction
02.2013 - 11.2015
- Collaborated with project managers to ensure compliance with safety regulations.
- Completed projects within budgetary constraints through careful cost analysis and resource allocation.
- Assisted in material selection and procurement for various projects.
- Conducted quality inspections to maintain high construction standards.
- Assisted with remodeling projects involving plumbing, framing, and drywall work. Supported construction teams in executing plumbing and framing tasks. Participated in drywall installation and finishing processes.
Education
Some College (No Degree) - Biblical Studies
World Harvest Bible College
Columbus, OHSkills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Subcontractor management
- Estimating
- Interpreting blueprints
- Budget planning
- Customer relationship building
- Negotiation
Timeline
Sales Manager and Production Manager
Connect Rebuilds
02.2023 - Current
Sales Manager
MZ Rebuilds
01.2020 - 01.2023
General Contractor
Carolina's Construction
10.2015 - 07.2019
Construction Technician
Osprey Construction
02.2013 - 11.2015
Some College (No Degree) - Biblical Studies
World Harvest Bible College