Shane Rogers

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Collected water bill deposits, fees, and payments.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Input data into spreadsheets and databases.
• Edited documents to keep company materials free of grammar errors.

Duty Description

Provide non-stop communications support to a $240M High Frequency Global Communications System & $1.09B Global Hawk Fleet. Coordinate critical security patches, metric reporting & Authorized Service Interruptions for $27M cyber network.

Achievements

• Revamped naming standard for 162 email distribution lists & 142 security groups
• Resurrected Change Control Board by reviving Bi-Weekly meetings & chaired 15 communication operation briefs, drove operational oversight of change requests for 3 sections.
• Utilized unit incident response priority matrix to create, transfer, and resolve over 2.1K trouble tickets, facilitating focus on rapid response to critical network issues and key leaders to under 1 hour.
• Took the initiative to administer the base Local Registration Authority program & built a tracking document to manage proper custodianship, ensuring24/7 classified network support for 350 users.

Responsibilities

• Perform network configurations, server/database management
• Maintain physical security of hardware
• Manage access to systems and services
• Troubleshoot, restore services, perform data backups

Achievements

• Revamped training 14 SOPs & validated 40 TBA tasks
• Assisted in a large hardware turn-in; sanitized 200 items - 300 TB, saved $400K in funds for SQ
• Preserved Yokota Air Base cyber security posture; closed 282 Category I deficiencies across 5.4K systems
• Headed in network account creation process, training 8 personnel, generated 213 network access tokens.