Shane Satterfield
Houston
Summary
Results-driven banking leader with over 10 years in branch operations, focused on developing high-performing teams and driving sales growth. Expertise in coaching staff, managing compliance, and enhancing customer relationships. Achieved branch objectives through strategic planning and effective leadership while improving operational efficiency and nurturing a positive team culture.
Overview
13
13
years of professional experience
Work History
ASSISTANT VICE PRESIDENT
First Community Credit Union
Houston
06.2022 - Current
- Oversee loan pipeline management, ensuring timely and efficient processing of applications
- Manage and mentor a team of personal bankers, providing coaching to enhance performance and sales effectiveness
- Drive operational excellence by identifying workflow improvements and implementing best practices
- Collaborate with management to set and achieve quarterly and annual loan processing goals
- Ensure compliance with financial regulations while maintaining a high level of customer service
- Played a pivotal role in achieving 100% of quarterly sales and loan processing targets despite market challenges
TELLER LEAD / BANKER 2 / LOAN PROCESSING
Member's Choice Credit Union
Houston
01.2022 - 05.2022
- Managed loan intake and processing, ensuring accuracy and compliance
- Assisted in developing loan strategies to increase approval rates and member satisfaction
- Supported personal bankers with pipeline management and client engagement strategies
- Conducted account reviews and risk assessments to ensure loan viability
INBOUND SALES REPRESENTATIVE
Brinks Home Security
Houston
10.2020 - 04.2022
- Consistently exceeded sales targets through strong client relationships and needs-based selling
- Ranked as top-selling representative multiple times, showcasing strong sales acumen
PERSONAL BANKER 2
US Bank
Yellow Springs
07.2017 - 08.2020
- Managed customer financial portfolios, assisting with loans, accounts, and credit products
- Led sales initiatives to drive new business and cross-sell banking products
- Recognized as Employee of the Month and for outstanding sales performance
PERSONAL BANKER
Woodforest National Bank
Springfield
01.2016 - 06.2017
- Provided banking solutions, including loans, deposits, and financial services
- Developed relationships with new and existing customers to enhance branch profitability
ASSISTANT MANAGER
Finish Line
Springfield
03.2013 - 12.2016
- Managed sales team performance, achieving district-wide top-selling manager status for four consecutive months
- Trained and developed staff to enhance customer service and sales effectiveness
Education
Focus in Life Sciences, Business Development & Marketing -
Wright State University
01-2013
High School Diploma -
Shawnee High School
Skills
- Loan Processing
- Pipeline Management
- Compliance
- Sales
- Business Development
- Customer Relationship Management
- Operational Efficiency
- Data Analysis
- Performance Tracking
- Team Leadership
- Coaching
- Training
- Employee Development
- Cross-functional Collaboration
Accomplishments
- Branch Performance Excellence - Led team to consistently meet or exceed quarterly goals.
- Outstanding Leadership Award - Wittenberg Upward Bound
- Top Selling Manager - Finish Line (4 consecutive months top selling manager)
- Employee of the Month - US Bank
- Top Sales Representative - Brinks Home Security
- Varsity Basketball Team Captain & Sportsmanship Award Winner
Timeline
ASSISTANT VICE PRESIDENT
First Community Credit Union
06.2022 - Current
TELLER LEAD / BANKER 2 / LOAN PROCESSING
Member's Choice Credit Union
01.2022 - 05.2022
INBOUND SALES REPRESENTATIVE
Brinks Home Security
10.2020 - 04.2022
PERSONAL BANKER 2
US Bank
07.2017 - 08.2020
PERSONAL BANKER
Woodforest National Bank
01.2016 - 06.2017
ASSISTANT MANAGER
Finish Line
03.2013 - 12.2016
Focus in Life Sciences, Business Development & Marketing -
Wright State University
High School Diploma -
Shawnee High School