Shane Smith

Operations

• Managed facility operations, resolving building issues promptly.
• Supervised staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.

Technical Specialist

• Ensured optimal functionality of all store devices, resolving tech-related issues promptly.
• Managed creation, resolution, and tracking of tech-related tickets and audits.
• Streamlined technical workflows for enhanced productivity through the implementation of automation tools.

Scheduling

• Created schedules for a 50+ employee workforce, monitoring compliance and efficiency.
• Forecasted volume for a 10 million+ store, managing payroll within forecasted budge
• Streamlined communication between departments for improved schedule adherence and reduced conflicts.

Staffing & Hiring

• Utilized staffing tools, coordinated interviews, and facilitated onboarding processes.
• Developed training plans and materials for new and existing staff.
• Supported company growth by effectively filling high-priority positions within tight deadlines.

Loss Prevention

• Conducted monthly and quarterly audits for compliance and communicated safety programs.

Planning

• Organized stockroom and shipment planning, ensuring optimal efficiency.
• Managed seasonal rebuy tracking and capacity assessments.

Product Placement & Recovery

• Oversaw POS refill processes and rapid replenishment management.
• Managed physical inventory processes and discrepancies.

Visuals & Initiatives

• Executed seasonal and monthly visual initiatives, ensuring effective mapping and budget management.

• Demonstrated comprehensive store department knowledge, handling complex transactions and customer service situations.
• Conducted formal onboarding and training programs for associates.
• Programmed, maintained, and troubleshot POS registers, mobile devices, printers, and scanners for a $50 million store.
• Proficient in budget forecasting and structuring associate placements for premium consumer service.