Shane Smith
Carterville,IL
Summary
Proven leader in sales and business management, adept at relationship building and staff training, significantly increased sales revenue at TKM Materials. Specializes in client relationship management and performance management, driving operational efficiency and team success. Skilled in direct sales and analytical problem-solving, consistently achieves and surpasses goals.
Overview
21
21
years of professional experience
Work History
Sales Manager
TKM Materials
06.2020 - Current
- Handled customer relations to guarantee client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Expanded market share by identifying and penetrating untapped markets.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Owner
Legacy Fitness Inc.
12.2003 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Education
Bachelor of Science - Exercise Physiology
Southern Illinois University, Carbondale
Carbondale, IL05.2001
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Motivational Skills
- Verbal and written communication
- Client Relationship Management
- Direct Sales
- Goal Setting
- Account Management
- Analytical problem solver
- Performance Management
Timeline
Sales Manager
TKM Materials
06.2020 - Current
Owner
Legacy Fitness Inc.
12.2003 - Current
Bachelor of Science - Exercise Physiology
Southern Illinois University, Carbondale
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