J Shane Smith
Carterville,IL
Summary
Proven leader in sales and business management, adept at relationship building and staff training, significantly increased sales revenue at TKM Materials. Specializes in client relationship management and performance management, driving operational efficiency and team success. Skilled in direct sales and analytical problem-solving, personal training and nutrition.
Overview
21
21
years of professional experience
Work History
Sales Manager
TKM Materials
Marion, IL
06.2020 - Current
- Handle customer relations to guarantee client satisfaction.
- Maintain relationships with customers and found new ones by identifying needs and offering appropriate services.
- Expand market share by identifying and penetrating untapped markets.
- Increase sales revenue by developing and implementing effective sales strategies.
- Build long-lasting client relationships through excellent customer service and consistent follow-ups.
- Lead a successful sales team by providing motivational coaching and performance-based incentives.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Owner
Legacy Fitness Inc.
Marion, IL
12.2003 - Current
- Consulted day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversee daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Personally trained clients in fitness and Nutrition to reach health and fitness goals
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Education
Associate of Arts -
John A Logan College
Bachelor of Science - Exercise Physiology
Southern Illinois University, Carbondale
Skills
- Relationship Building
- Staff Management
- Goals and performance
- Motivational Skills
- Client Relationship Management
- Direct Sales
- Goal Setting
- Account Management
- Analytical problem solver
- Personal Trainer
- Nutrition Specialist
- Performance Management
Timeline
Sales Manager
TKM Materials
06.2020 - Current
Owner
Legacy Fitness Inc.
12.2003 - Current
Associate of Arts -
John A Logan College
Bachelor of Science - Exercise Physiology
Southern Illinois University, Carbondale
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