Shane Snyder
Enid,OK
Summary
Proven leader with a track record of enhancing profitability and efficiency at Ralphs Grocery through strategic workflow planning and shrinkage control. Excels in employee management and customer service, fostering a performance-oriented team culture. Skilled in merchandising strategies and task delegation, significantly improving team operations and customer satisfaction.
Positive and well-trained professional with interests in visual merchandising and grocery store activity coordination. Driven Grocery Manager promoting exemplary talents in inventory oversight and recruiting and hiring very talented individuals. Successful devising weekly specials that draw business.
Overview
9
9
years of professional experience
Work History
Grocery Manager
Ralphs Grocery
09.2015 - 07.2024
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
- Orchestrated performance-oriented environment by closely supporting team members.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Performed key tasks to promote inviting grocery store appearance.
Customer Service Representative
Sherwin Williams Co
10.2022 - 06.2023
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
Granite Hills High School
El Cajon, CA07.2015
Skills
- Workflow Planning
- Training and mentoring
- Product Merchandising
- Task Delegation
- Supply level management
- Customer service and assistance
- Employee Management
- Merchandising Strategies
Timeline
Customer Service Representative
Sherwin Williams Co
10.2022 - 06.2023
Grocery Manager
Ralphs Grocery
09.2015 - 07.2024
High School Diploma -
Granite Hills High School
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