Shane Straight
Burlington
Summary
Results-driven professional with extensive experience in order and shipment processing, customer service, and team collaboration. Proven ability to solve problems effectively while maintaining organized workflows for timely task completion. Eager to leverage skills in a Sales/Warehouse Associate role, contributing to streamlined operations and enhanced customer satisfaction. Committed to fostering a positive work environment and driving team success through strong communication and collaboration.
Overview
10
10
years of professional experience
Work History
Sales Associate
Bristol Electronics
10.2017 - 10.2024
- Facilitated order processing via email, telephone, and online platforms including company website and eBay store.
- Achieved timely processing of payments for all orders through effective use of QuickBooks and Excel. Delivered prompt email confirmations with tracking details for all shipments. Streamlined purchase order management for incoming and outgoing orders, including efficient handling of refunds.
- Oversaw customer service operations for order management. Addressed stock discrepancies and rectified order fulfillment errors. Coordinated return processes and sourced cross-referenced parts to enhance customer satisfaction.
- Maintained regular contact with clients and customers to ensure effective communication and satisfaction during transactions.
- Oversaw the picking, packing, and shipping processes for orders containing up to 100 line items. Managed inventory accuracy by counting parts and providing detailed descriptions for stock organization. Coordinated loading and unloading of truck shipments. Liaised with shipping services to ensure timely package tracking. Facilitated training programs for new employees in multiple operational areas.
Logistics Team Member
Target
06.2014 - 09.2017
- Oversaw transition from cashier to sales floor operations. Coordinated logistics in the back room, ensuring efficient stocking and preparation of items for team members. Managed online order processing and maintained inventory accuracy to support sales objectives.
- Collaborated with team members to ensure timely unloading of incoming trucks, supporting daily operations.
- Coordinated with team to ensure timely product deployment to sales floor.
- Utilized ladders and electric pallet jacks to organize and manage overstock inventory in back room.
- Executed efficient picking, packaging, and shipping of online orders, maintaining accuracy and speed in fulfillment operations.
- Oversaw grocery department operations, including unloading food deliveries and managing stock placement on sales floor. Supervised inventory checks for expired items and organized back room storage. Enhanced department efficiency through effective stock management.
Maintenance Crew Member
Grand Geneva - Highlands Golf Course
05.2016 - 09.2016
- Managed landscaping and upkeep of golf course grounds to enhance aesthetic appeal and player experience.
- Utilized various mowers to enhance the quality of rough fairways and greens.
- Executed blade repairs and performed general maintenance, including oil changes, on provided machines.
- Supported landscaping efforts by managing tree downing and flower bed maintenance to ensure safety and satisfaction.
Education
High School Diploma -
Badger High School
Lake Geneva05-2015
Skills
- Prioritization and scheduling
- Effective problem resolution
- Strong relationship-building abilities
- Consistent deadline management
- Structured workspace
- Flexibility with diverse teams
- Shipment logistics coordination
- Clear and concise communication
- Composed presence
- Experienced in QuickBooks software
- Data analysis using Excel
- Email management
Timeline
Sales Associate
Bristol Electronics
10.2017 - 10.2024
Maintenance Crew Member
Grand Geneva - Highlands Golf Course
05.2016 - 09.2016
Logistics Team Member
Target
06.2014 - 09.2017
High School Diploma -
Badger High School