Shane T. Such
North Tonawanda,NY
Summary
Technical Support and Systems Specialist with extensive experience providing enterprise desktop, network, and cybersecurity support in large, mission-critical environments. Proven ability to analyze, diagnose, and resolve hardware, operating system, and application issues; coordinate installations and projects; and support end users across classified and unclassified environments. Strong background in Windows workstations, peripherals, networking, security controls, and customer-facing IT support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Wing Information Systems Security Manager / EMSEC Manager
New York Air National Guard
Niagara Falls, NY
12.2024 - Current
- Provide enterprise-wide technical and cybersecurity support for classified and unclassified systems across the Wing.
- Analyze, diagnose, and resolve system configuration, access, and security issues impacting end users and mission systems.
- Coordinate system installations, upgrades, and changes with internal teams and external vendors to ensure timely completion.
- Maintain system documentation, asset inventories, and compliance records to support audits and operational readiness.
- Support users with system access, workstation configuration, and secure computing practices.
Cyber Defense Operations Craftsman
New York Air National Guard
Niagara Falls, NY
08.2021 - Current
- Supported daily operation of information systems and end-user devices.
- Installed and maintained workstations, cabling, and peripherals.
- Assisted users with system configuration, access issues, and troubleshooting.
- Performed preventive maintenance and documented technical issues and resolutions.
IT Specialist (Network)
New York Air National Guard
Niagara Falls, NY
10.2023 - 12.2024
- Delivered desktop and systems support for base-wide users in a mixed classified/unclassified environment.
- Installed, upgraded, replaced, and troubleshot workstations, peripherals, and network-connected devices.
- Monitored system performance and resolved user-reported issues in a timely manner.
- Applied security updates, patches, and configuration changes to ensure system reliability.
- Provided hands-on technical assistance and customer service to end users.
Network Technician
Pacific Air Forces
Andersen AFB, Guam
05.2024 - 10.2024
- Provided technical support for LAN/WAN infrastructure supporting more than 4,000 users.
- Installed, configured, and maintained network-connected workstations, peripherals, and supporting hardware.
- Diagnosed and resolved hardware, operating system, and application issues using approved diagnostic tools.
- Assisted end users with system outages, connectivity issues, and application support.
- Coordinated installations and upgrades with internal staff to minimize downtime.
Airman and Family Readiness Assistant
New York Air National Guard
Niagara Falls, NY
07.2022 - 08.2022
- Provided administrative and technical assistance to staff and service members.
- Supported office systems, printers, and basic workstation troubleshooting.
- Assisted users with software and hardware questions.
Regional Administrative Manager
New York Air National Guard
Buffalo, NY
12.2021 - 07.2022
- Supported 24/7 operations with administrative systems and reporting tools.
- Resolved basic IT and application issues for staff members.
- Maintained accurate records and system documentation.
Library Page
Erie County Public Library System
Orchard Park, NY
12.2018 - 10.2019
- Provided front-line technical assistance to patrons with computers, printers, and scanners.
- Troubleshot local workstation and network connectivity issues.
- Managed printers and assisted with basic hardware maintenance.
Education
Bachelor of Science - Information Technology
Western Governors University
UT08.2024
Associate of Science - Computer Information Systems
SUNY Alfred State
NY08.2024
Technical Training - Cyber Systems Operations
United States Air Force
MS08.2021
Skills
- Desktop and Systems Support
- Windows Operating Systems
- Hardware and Peripheral Support
- Application Installation and Support
- Network Fundamentals
- Incident and Problem Resolution
- User Account and Access Management
- IT Service Delivery and Customer Support
- Project Coordination and Documentation
- Cybersecurity Fundamentals and Compliance
- Cybersecurity management
- Incident response
- Network administration
- Cybersecurity policy development
- Vulnerability scanning
- Vulnerability assessments
Certification
- CompTIA Security+
- CompTIA A+
- CompTIA Network+
- AWS Certified Cloud Practitioner
Security Clearance
Top Secret (Active)
Timeline
Wing Information Systems Security Manager / EMSEC Manager
New York Air National Guard
12.2024 - Current
Network Technician
Pacific Air Forces
05.2024 - 10.2024
IT Specialist (Network)
New York Air National Guard
10.2023 - 12.2024
Airman and Family Readiness Assistant
New York Air National Guard
07.2022 - 08.2022
Regional Administrative Manager
New York Air National Guard
12.2021 - 07.2022
Cyber Defense Operations Craftsman
New York Air National Guard
08.2021 - Current
Library Page
Erie County Public Library System
12.2018 - 10.2019
Bachelor of Science - Information Technology
Western Governors University
Associate of Science - Computer Information Systems
SUNY Alfred State
Technical Training - Cyber Systems Operations
United States Air Force