Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Shane Yarber

Redford Charter Township

Summary

Dedicated customer service representative with a proven track record in problem resolution and relationship building. Committed to enhancing customer satisfaction and streamlining processes, resulting in improved loyalty and repeat business.

Overview

5
5
years of professional experience

Work History

Remote Customer Service Representative

Transworld Systems Inc.
Nyack, NY
08.2023 - Current
  • Resolved customer inquiries through phone and email communications, enhancing overall satisfaction.
  • Maintained accurate customer records in CRM system, ensuring data integrity and accessibility.
  • Assisted customers with account management, providing guidance on payment processing and disputes.
  • Collaborated with team members to streamline support processes, improving response times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Remote Sales Representative

Vascular Center
Chicago, IL
05.2021 - 08.2023
  • Cultivated relationships with healthcare professionals to drive product awareness and sales growth.
  • Delivered detailed product presentations, highlighting benefits to medical staff and decision-makers.
  • Collaborated with marketing team to develop promotional materials tailored for target audiences.
  • Analyzed market trends and competitor activities to identify opportunities for business expansion.

Education

Associate of Science - Business

Schoolcraft College
Livonia, MI
01-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Conflict resolution

Interests

  • Cooking
  • Strategy Games
  • Baking
  • Gym Workouts
  • Music
  • Watching Movies and TV Shows

Timeline

Remote Customer Service Representative

Transworld Systems Inc.
08.2023 - Current

Remote Sales Representative

Vascular Center
05.2021 - 08.2023

Associate of Science - Business

Schoolcraft College