Shane Zalba
Mentor,OH
Summary
Results-driven professional with a proven track record at Sherwin Williams Co, specializing in sales strategy development, leadership, and exceptional customer service. Skilled in fostering teamwork and collaboration, with a keen attention to detail, ensuring operational excellence and customer satisfaction. Achieved significant improvements in inventory control and sales floor levels, demonstrating strong goal-setting and achievement capabilities. Known for my ability to collaborate effectively with diverse teams, I am eager to leverage my skills in a dynamic environment to drive business success and team performance.
Overview
8
8
years of professional experience
Work History
Assistant Retail Store Manager
Sherwin Williams Co
Garfield Heights, OH
02.2023 - Current
- Trained and managed associates in customer service and sales techniques.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
Peer Support Specialist
H.O.P.E Works LLC
Mentor, OH
04.2022 - 08.2022
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Transported individuals to medical appointments and support meetings whenever needed.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
Car Detailer
Diamond Finish Detailing
Rocky River, OH
06.2020 - 02.2021
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Provided exceptional customer service and addressed customer inquiries.
- Reported daily work progress and encountered problems to management.
Cart Barn Attendant
Black Brook Golf Course
Mentor, OH
03.2016 - 07.2018
- Clean, refuel, and perform basic maintenance on golf carts to ensure they are in top condition
- Assist golfers with providing directions or information about the course and facilities
- Collaborate with other staff to support tournaments, events, and daily operations
Education
Bachelor of Arts - Business Management
Baldwin Wallace University
Berea, OH05.2022
Mentor High School
Mentor, OH05.2018
Skills
- Goal Setting and Achievement
- Sales strategy development
- Strong customer service and communication
- Attention to detail
- Ability to work efficiently in a fast-paced environment
- Teamwork and collaboration
Accomplishments
- Baldwin Wallace University Basketball Team, 2018-2022
- Mentor High School Varsity Basketball Team, 2014-2018
- Team Captain | Greater Cleveland All-Star | All-Ohio Top 50 Players Award
Timeline
Assistant Retail Store Manager
Sherwin Williams Co
02.2023 - Current
Peer Support Specialist
H.O.P.E Works LLC
04.2022 - 08.2022
Car Detailer
Diamond Finish Detailing
06.2020 - 02.2021
Cart Barn Attendant
Black Brook Golf Course
03.2016 - 07.2018
Bachelor of Arts - Business Management
Baldwin Wallace University
Mentor High School