Shanea Moss
Clinton,MI
Summary
Dynamic and compassionate healthcare professional with a rich background in patient support roles, including impactful positions. Offering strong interpersonal skills and ability to build trust and rapport quickly, eager to learn and grow in this field. Delivers empathy and understanding, with aptitude for active listening and crisis intervention. Ready to use and develop these skills in many roles.
Overview
19
19
years of professional experience
Work History
Peer Support Specialist
MDOC
01.2022 - 10.2024
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
Dialysis Technician
DaVita
04.2014 - 03.2016
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
Hospice Aide
Henry Ford Hospital
06.2010 - 03.2014
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
Patient Care Technician
St.john Hospital
02.2006 - 03.2010
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Education
Associate of Applied Science - Business Administration
Jackson College
Jackson, MI09-2022
Associate of Arts - Language Arts Education
Jackson College
Jackson, MI05-2022
High School Diploma -
South Lake High School
St.clair Shores05-2002
Skills
- Peer support ethics
- Recovery guidance
- Boundary setting
- Substance abuse awareness
Timeline
Peer Support Specialist
MDOC
01.2022 - 10.2024
Dialysis Technician
DaVita
04.2014 - 03.2016
Hospice Aide
Henry Ford Hospital
06.2010 - 03.2014
Patient Care Technician
St.john Hospital
02.2006 - 03.2010
Associate of Applied Science - Business Administration
Jackson College
Associate of Arts - Language Arts Education
Jackson College
High School Diploma -
South Lake High School
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