Shanece Holly
Salisbury,NC
Summary
Resourceful recent graduate highly skilled in new employee orientation and training. Team-driven Human Resources Administrator offering dynamic personality and extensive background in recruiting, interviewing and hiring valuable employees.
Overview
12
12
years of professional experience
Work History
Direct Support Professional
RHA Health Services
Mocksville, NC
07.2024 - Current
- Assisted individuals in learning and developing new skills.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Customer Service Representative
Aston Carter
Baltimore, MD
01.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Remote Human Resources Intern/Assistant Team Lead
GaoTek
Baltimore, MD
10.2021 - 01.2022
- Created and updated tracking spreadsheets using MS Excel
- Managed a team of 15 interns based in Ontario, CA and San Francisco, CA to deliver weekly targets
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates
- Maintained relationships with personnel using strong collaboration and teamwork skills
Fulfillment Clerk
Amazon
Baltimore, MD
11.2019 - 08.2020
- Received and processed customer orders accurately and efficiently.
- Coordinated product shipments with carriers, ensuring timely delivery of goods.
- Maintained cleanliness of work area by removing debris and organizing items properly.
- Was promoted to the rank of Lead Non-Con Processing Clerk, one of four prominent warehouse roles.
Captain/Site Supervisor
Allied Universal Security Services
Baltimore, MD
09.2015 - 04.2020
- Developed and monitored "Officer of the Month" recognition programs
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines
- Managed and supervised a team of 10+ site staff members to ensure safety, quality control and efficient operations.
- Maintained employee payroll using the company's ADP system.
Administrative Assistant
Department of Public Safety and Correctional Services
Baltimore, MD
06.2012 - 06.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Developed and implemented new administrative procedures, resulting in paperless inventory requests, approvals, and denials
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
Education
Masters of Science - Human Resources Management
University of Maryland Global Campus
Adelphi, MD04.2024
Bachelors of Science - Human Resources Management
University of Maryland Global Campus
08.2021
Skills
- In-Person and Telephone Interviewing
- Data Entry
- Orienting New Employees
- Google Docs
- Manage Employee Relations
- Microsoft Office
- Performance Tracking and Evaluations
- Project Management
- Scheduling and Coordinating
- Communication
- Prioritization
- Judgment and Decision-Making
Timeline
Direct Support Professional
RHA Health Services
07.2024 - Current
Customer Service Representative
Aston Carter
01.2022 - 02.2023
Remote Human Resources Intern/Assistant Team Lead
GaoTek
10.2021 - 01.2022
Fulfillment Clerk
Amazon
11.2019 - 08.2020
Captain/Site Supervisor
Allied Universal Security Services
09.2015 - 04.2020
Administrative Assistant
Department of Public Safety and Correctional Services
06.2012 - 06.2015
Masters of Science - Human Resources Management
University of Maryland Global Campus
Bachelors of Science - Human Resources Management
University of Maryland Global Campus
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