Shanedra Holman
Atlanta,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
1
1
Language
Work History
Service Manager
Chipotle
09.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Analyzed service reports to identify areas of improvement.
- Maintained safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Project Assistant - Remote
Chime
08.2021 - 09.2023
- Created and updated records and files to maintain document compliance.
- Identified communication channels to set roadmap to distribute information.
- Monitored project progress, identified risks and took corrective action as needed.
- Facilitated the onboarding process for new team members by providing training materials and guidance in a timely manner.
- Provided assistance with preparation of project-related reports, manuscripts and presentations
Shift Manager
RaceTrac
03.2015 - 01.2021
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Education
High School Diploma -
Creekside High School
Fairburn, GA05.2016
Skills
- Performance reviewing
- Business Planning
- Staff Supervision
- Client Retention Strategies
Certification
ServSafe
Timeline
Service Manager
Chipotle
09.2022 - Current
Project Assistant - Remote
Chime
08.2021 - 09.2023
Shift Manager
RaceTrac
03.2015 - 01.2021
High School Diploma -
Creekside High School
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