Shanee Johnson
Memphis,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Able to make good judgement even in difficult situations.
Overview
15
15
years of professional experience
Work History
Cashier/Customer Service Representative
Walmart
05.2021 - 05.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Answered customer questions and provided store information.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures and customer services.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Repair Technician
Flex LTD
12.2013 - 05.2021
- Repaired and performed quality testing of products to meet established specifications.
- Dismantled devices to gain access to and remove defective parts with various hand and power tools.
- Reassembled equipment, completing inspections, testing or repairs.
- Examined machines and equipment to diagnose or make repairs.
- Performed system and component failure analysis using diagnostic troubleshooting techniques.
- Read and understood diagrams and schematics to accurately perform repairs.
Picker & Packer
Nike Warehouse
07.2008 - 12.2013
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
Education
No Degree - Nursing
Lane College
Jackson, TNHigh School Diploma -
Mitchell High School
Memphis, TN05.2004
Skills
- Cash Management
- Conflict Resolution
- Expense Tracking
- Complex Problem-Solving
- Currency Counting
- Customer Service Quality Control Analysis
- Microsoft Windows
- Feedback Acceptance
- Verbal and Written Communication
Timeline
Cashier/Customer Service Representative
Walmart
05.2021 - 05.2023
Repair Technician
Flex LTD
12.2013 - 05.2021
Picker & Packer
Nike Warehouse
07.2008 - 12.2013
No Degree - Nursing
Lane College
High School Diploma -
Mitchell High School
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